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Join to apply for the Operations Lead role at Bond Brand Loyalty3 days ago Be among the first 25 applicantsJoin to apply for the Operations Lead role at Bond Brand LoyaltyAbout Us:

We build bonds. Bonds build growth.

As the Operations Lead, you will provide hands-on leadership focused on driving operational excellence and delivering exceptional client service. You will oversee the day-to-day management and execution of client programs while leading a team of Project Managers, Project Leads, Coordinators, and Event Managers. Your responsibilities will include developing and coaching the team, fostering cross-functional collaboration, and ensuring the successful delivery of client projects. Additionally, you will support business growth by identifying opportunities within existing accounts and contributing to proposals and solution development alongside account leadership.

As the Operations Lead, you will:

Oversee the day-to-day activity and client service of an assigned client/account team (Project Managers, Project Leads, Coordinators, Events Managers, and other supporting roles)Manage Project Managers, Project Leads, Coordinators, Events Managers, and/or other members of the client team as assignedEnsure profitability of assigned accounts and related projects and ensures execution of projects is consistent with account strategyIdentify, develop and/or implement operational protocols and delivery systems as needed to meet client requirementsApply project management principles and processes, Bond's project fundamentals to all areas of client deliverablesGuide the project team to execute deliverables with adherence to Bond's project fundamentalsEnsure effective integration of services across all departments/teams on behalf of clients as requiredEnsure client satisfaction with all project/program activity directly and on behalf of the account teamManage project budgets and tracks costs, communicating forecast to Managing DirectorManage the timely flow of information and documentation of all client-related activity within the project team and to/from the clientCoach and develop other members of client team to transfer skills and ensure succession managementEnsure management of projects within Quality Management System requirementsDevelop and maintain current knowledge of client's business,



marketing programs, brands, competitors, strategies, etc.Ensure people and teams across the organization work effectively together and collaborate with a focus on client needsSupport the development of project/opportunity briefs as requiredSupport the development of proposals and project recommendations with guidance from the Account Leadership (Managing Director, and Operations Director)Support the Managing Director in identifying new business opportunities within assigned accountsOther sector specific activities, as required and assigned

Your background:

Bachelor's degree in business or a related field, or equivalent work experienceMinimum 4 years of experience in a leadership role managing matrix project teams, with both direct and indirect reports, delivering multiple projects with competing prioritiesMinimum 3 years of leadership experience within a digital agency, creative agency, or similar environment focused on customer experience, channel, or dealer enablementProven ability to manage deadlines, solve problems, and drive operational excellenceStrong written and verbal communication skillsA hands-on leader who takes ownership, thrives in collaborative environments, and isn't afraid to dive into execution when neededHighly adaptable with strong planning skills and the ability to pivot when priorities shift

Bonus Points If You Have:

Experience managing general projectsFluency in GermanBackground in the automotive industryAgency experienceProject Management Certification (PMP or equivalent)

Why Bond?

Joining us means being part of a team that lives by the mantra "Create Bonds." We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.

Ready to Make Your Mark?

If you're passionate about shaping the future of loyalty and making a real impact,



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Postúlate en Kit Empleo: kitempleo.es/empleo/5y5t15

📌 Lead Management Operations Administrator (Madrid)
🏢 Bond Brand Loyalty
📍 Madrid