Postúlate en Kit Empleo: kitempleo.es/empleo/5qmz09

Key Responsibilities

(1) Service Operations Management

- Oversee the daily management of the European service team, including recruitment, training, performance evaluation, and incentive mechanisms.
- Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.
- Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.

(2) Service Channel Management

- Manage and optimize service channels, including the official website, social media platforms, online customer service, and remote technical support.
- Monitor and analyze the performance of service channels, develop improvement measures, and enhance user coverage and service quality.

(3) Data Analysis and Reporting

- Collect and analyze data related to online services, including user behavior, service satisfaction, and complaint handling, to support decision-making.
- Generate regular operational reports and present updates on service performance and improvement outcomes to management.
- Provide optimization recommendations based on data analysis and drive continuous service improvement.

(4) Cross-functional Collaboration

- Work closely with product development, marketing, and sales teams to ensure alignment between services and overall business objectives.
- Participate in cross-functional projects, coordinate resources, and resolve collaboration issues to ensure smooth project execution.

(5) Budget Management

- Develop and manage the budget for online service operations, ensuring efficient allocation and utilization of resources.




- Monitor budget execution and adjust allocations as needed to achieve operational goals.

Qualifications

- Bachelor’s degree or above, preferably in Marketing, Management, Telecommunications Engineering, Computer Science, or related fields.
- At least 1 year of experience in online service operations management; experience in multinational corporations or large enterprises is preferred.
- Familiarity with the mobile phone industry and online service market, with solid experience in customer service and operations management.
- Experience in cross-functional collaboration and project management, with the ability to coordinate resources and drive project progress.
- Proficiency in managing online service tools and platforms, such as customer service systems and social media management tools.
- Strong data analysis skills, with the ability to optimize service processes and user experience through data-driven approaches.
- Fluent in English; proficiency in additional European languages (such as French, German, Spanish, etc.) is a plus, with the ability to communicate effectively with European teams and users.
- A highly responsible and professional individual with an innovative mindset, strong execution and leadership skills, and the ability to perform under pressure while motivating teams to achieve operational goals.

Work location: Madrid, Spain 100% on site, with frequent remote collaboration with teams across Europe.

Working hours: Full-time; flexibility may be required to accommodate customers in different time zones.

Postúlate en Kit Empleo: kitempleo.es/empleo/5qmz09

📌 EU-Service Operations Manager (Murcia)
🏢 OPPO
📍 Murcia