[VHF449] Systems Optimisation Business Analyst MSH

[VHF449] Systems Optimisation Business Analyst MSH

31 jul
|
Vodafone
|
Málaga

31 jul

Vodafone

Málaga

#LI-Hybrid



Would you like to be part of our new adventure in Malaga? Vodafone Group is launching its new technological HUB (MSH), an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions.



Come and join us to create the future together!



Vodafone Business Sales Operations is a pivotal business function, which sits within Vodafone Business Commercial & Digital Sales. Its mission is to maximize sales impact through intelligence and zero touch operations.

Sales Operations achieves this by understanding our sales strategy and how Vodafone needs to differentiate to compete and win.

As part of the Sales Operations function, the Platform team’s primary purpose is for the global implementation of salesforce.com (known as Ignite in Vodafone).



The platform is used by 6k users across multiple local markets and central Group functions for account and opportunity management.

The team’s role is to define and execute the Ignite strategy to make our users more efficient and effective by delivering world-class capability, user experience and invisible operations.

Your role will be accountable for driving the simplification of our Ignite sales processes, improving user experience and maximising user efficiency and effectiveness. You will be the subject matter expert and ensure that every change made across the platform has the user experience at its centre.



What you bring:



- Deep user experience/user interface knowledge, credibility and a strong design-driven mind-set.

- Salesforce CRM experience in a large corporate enterprise.

- Must have a user-centric approach to design,

incorporating insights from research and product analytics into the design.

- Experience with conducting user testing and user journey mapping

- Excellent communication and presentation skills – able to convey complex informationin a simple way, earning trust and influencing across key stakeholders.

- Credible thought leader with deep influential, transformational and change management ability in a matrix organisation.

- Strong emotional intelligence and numerical acumen, quick thinking with the ability to interpret complex data to drive decisions.

- Strong influencing skills – able to identify key issues and balance conflicting interests.



Please, apply with an English version of your CV.



Why Vodafone?

At Vodafone we are concerned about being a company committed to diversity as an engine of change. We are proud to offer equal opportunities regardless of race, nationality,

cultural origin, sex, age, marital status, sexual orientation, gender identity, disability and religious or political beliefs.



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