Senior Manager, Contracts - (WH144)

Senior Manager, Contracts - (WH144)

31 jul

31 jul



Detalles del empleo

Tipo de empleo

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At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it.

And we need talented people who share it.

If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

The role:

The department role is to coordinate, develop, and execute all client/sponsor contracts and change orders for newly awarded and on-going projects at ICON Clinical Research. The role of the Senior Contracts Manager is to manage contracts personnel for all activities related to client/sponsor contracts and change orders for newly awarded and on-going projects.

- Recognize, exemplify and adhere to ICON's values which are based on our commitment to People, Clients and Performance.

Contract/Change Order Development:

- Responsible for all contracts and change orders issued by their team.

- Ensures compliance of direct reports related to Client Contract Services SOPs, processes, guidelines, policies, and any other related items within the Client Contract Services group.

- Works with key clients and on more complex negotiations as a result of their commercial awareness, exposure and ability to see the bigger picture.

- Report current status and potential issues/concerns to senior client contract services management related to contracts and change orders and offer solutions.

- Detailed understanding of each operational department’s tasks and roles within the task as well as cost drivers within ICON.

- Possess a detailed knowledge of ICON’s costing tools, client budget grids, and any tools and templates developed within the Client Contract Services group.

- Understand reasons and challenge supporting information provided by the project team related to budget changes (timeline, specifications, tasks, hours, etc.) to ensure that the budget changes are reasonable and justified.

- Recognize when client questions/comments need required input and review by Legal and/or operations/senior management.

- Understand and interpret legal language contained in a MSA, Letter of Intents, Start-up Agreements and standalone contracts.

- Coordinate, develop, and negotiate contracts and change orders for newly awarded and on-going projects at ICON on an as needed basis. Develop and maintain client/project files and tracking tools as needed.

- Support team in managing and prioritizing workload in relation to business needs, timelines and client submissions with consistent accuracy and speed.

- Support team in developing cash neutral payment schedules.

- Ensures direct reports update Salesforce in a timely and consistent manner with concise, accurate information on the status of the contract or change order.

- Ability to innovate, able to identify, escalate and implement solutions to create efficiency,

increase client satisfaction and/or improve employee engagement.


- Provide comprehensive QC review of contracts and change orders to identify potential issues/concerns and to ensure high quality and accuracy (error free) prior to client submission.

- Ensure that contracts / change order timelines are consistently met.

- Offer solutions to problems and be prepared to carry out the solution. Offer a balanced, comprehensive view that incorporates all the immediate decision making factors and a long term view toward downstream implications.

Build Relationships:

- With ICON project teams, sales, proposals, finance, project analysis, and ICON management.

- Understand work practices with clients and other ICON business units.

- Build strong client relationships and understand their respective contractual and work practices and guide the ICON project managers, project teams, finance, vendors, etc. to follow such practices.

- Take a strategic approach to client relationships. Identify and drive change to improve satisfaction and efficiency.


- Support team in leading discussion and negotiation with ICON Legal and Sales Team to determine the appropriate terms and conditions to be included in the contracts (inclusive of Letter of Intents and Start-up Agreements) and change orders.

- Support team in leading discussion and negotiation with clients related to the contractual document (Letter of Intents, Start-up Agreements, standalone contracts) and project budgets.

- Support team in providing the relevant information, analysis, recommendations required,

and solution for negotiations and discussions with clients regarding cost proposals/change orders/contracts to the Director, the respective Sales personnel, and project teams.

- Organize, lead, chair, and manage internal meetings and/or client related meetings required related to contracts and change orders.

- Liaise with their Director on any issues that need to be escalated within ICON or the client.

Process Improvement:

- As a Senior Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

- Provide recommendations related to process improvements.

- Identify and lead taskforce initiatives.


- Prepare and deliver effective presentations for internal and client audiences that drive the business forward.

- Provide recommendations related to training for the wider team.

- Provide mentoring, training, and development of their direct reports on an ongoing basis and provide the necessary feedback to the respective Contracts Director.

- Proactively identify areas or skills of direct reports that need to be further developed in the professional growth of the person.


- Travel (approximately 10%) domestic and/or international.


- To undertake other reasonably related duties as may be assigned from time to time.

Benefits of Working in ICON:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors.

Our annual bonuses reflect delivery of performance goals – both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

Are you a current ICON Employee? Please click here to apply:


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