[GXO-24] | Resource Manager

[GXO-24] | Resource Manager

31 jul

31 jul



GV Resources Manager

Position Summary

As a member of ADP's EeT Implementation and Project Services Team, the role of the global Resource Manager is to ensure that all resource demand for current and future projects/initiative are tracked and fulfilled. This role will support in planning, implementing, and delivering resourcing strategies that are best fit to the requirements of the implementation and project services teams, as well as providing reporting and data analysis for the purpose of driving improvements in all areas of the organization.


Project Controls

Maintain current and accurate deployment schedule and its attributes for both contracted clients as well as prospects

Responsible for facilitating the project baselining and budgeting process using estimates from the global pricing tool and continuous input from Regional Project and Implementation Managers

Manage regular program/project forecast review meetings comprising all Project managers and key ADP stakeholders

Maintain project schedules and forecast of effort/role combinations, making updates and adjustments as necessary

Maintain an accurate overview of project phase closures providing the necessary triggers for sub sequential processes

Involvement on project closure procedure (final invoicing, final baseline review, quality audits, etc.)

Record and maintain status for financial billing agreements against project milestones

Project Resourcing

Maintain team overview including information for all staff and external partners: working days, rates, company names, project names

Facilitate process for on boarding external contractors - system access, allocation, extensions, user termination

Maintain controlled resource plan including assignments, availability,

and planned time off - Reflect changes to resource allocation based on changes to project scheduling and rollout

Ensure that all resource demand for current and future projects is planned proactively

Allocation of qualified resources based on project role requirements and individual's skills / profile, taking into account project budget impact

Staffing of ad-hoc requests and gaps, including those of other departments

Proactively monitor resource capacity in order to identify potential conflicts and gaps - work with multiple teams to ensure resource coverage is achieved

Maintain overview of future staffing capacity demands and gaps - advise on recruitment need

Single point of contact for resource status and situation, as well as team manager reference point

Actively involved in cross regional and cross departmental alignment of resourcing processes

Financial & Operational Reporting

Facilitate the financial forecasting process and ensure accuracy of reporting (cost by project, capacity planning...)

In liaison with Project Managers, ensure forecast effort by project is updated in PlanView- follow % of completion progression, time spent by project by month, costs per month and alert finance on slippage and project at risks

Maintain team utilization ratios report - measure time spent on all standard activities versus billable time and follow trends / evolution

Performs periodic communications to associates targeting key areas where data is not accurate or timely

Support the monthly financial closures by ensuring 98% completeness of time entries and approvals in accordance with the agreed schedule

Maintain cost deferment report - highlight main projects where costs cannot be deferred

Ensure report accuracy and delivery according to the agreed audience and distribution schedule

Management Support & Other Tasks

Global point of contact for Planview

Adhoc assistance on request of Implementation Management team members


Ability to prioritize tasks, strong time management skills, ability to work effectively across various projects

Works collaboratively to achieve group objectives and business results

Ability to understand and gain knowledge and application of key project methodologies

Ability to adapt to changes in the organization and support others with impact they have on responsibilities

Demonstrates "One ADP" thinking and considers the impact of their actions on functions and business units

Applies critical thinking and a data driven,

analytical approach to decision-making and problem solving

Experience / Skills

Experience in a similar role pertaining to project/portfolio controls, resource management, staffing, and some financial understanding

Familiar with portfolio management tools, experience with Planview highly valued

Exceptional organization, planning and scheduling skills

Excellent English level (verbal and written)

Good knowledge and understanding of project methodologies

At least one year experience with working in implementation projects and with project methodologies

Affinity with HR and Payroll business is a plus


University degree or comparable education


- Strong interpersonal skills, analytical skills and communication skills.

- Ability to evaluate among a wide variety of solutions,

to win support for ideas and initiatives,

to prioritize activities on a daily basis to accomplish project goals effectively and efficiently.

- Strong detail orientation.

- MS Office; MS Project

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation,

gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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