IT Service Continuity Manager | (RXZ85)

IT Service Continuity Manager | (RXZ85)

30 jul

30 jul




Throughout AXA, the security community represents 1000 security professionals, working daily to protect our employees, customers, operations, and brand. Our operating model gathers the three security disciplines Information Security, Operational Resilience and Physical Security & Safety. Our security mission is to ensure that AXA is safe, secure, and resilient.

AXA Group Security, as part of AXA GO, defines the security strategy, standards and provides assurance to the Group on the security maturity of all entities across AXA. In its role, it also supports our professional family in entities in maintaining their security posture and respond and coordinate responses to crisis.

This is accomplished through four strategic levers:

- Safe: It is about our people, have them ready to face security challenges including third parties, health professionals

- Secure: Secure the business of today and tomorrow, by increasing security effectiveness on a risk-based approach for all entities.

- Resilient: Enhance anticipation, detection, and reaction capabilities in case of events & Security by design

- Simple: Simplify, converge, and automate our services and activities


To support our business strategy and Business Resilience transformation, AXA is willing to reinforce its a new Group Business Resilience Practice, consisting of three main pillars, Crisis Management, Business Continuity Management and IT Service Continuity Management.

The ultimate aim is to be able to protect our employees, customers and brand by maintaining continuous service to customers while responding to expected and unexpected disruptions and adapting to changes in our operating environment,

while the objective of the Business Continuity Management function within AXA is to ensure AXA operating entities are prepared for, able to respond to, recover and learn from incidents and issues that may constitute loss, emergency or a threat to the strategic objectives of the company and its reputation.


- Lead workshops with IT Service Continuity Management specialists to address resilience topics

- Define and ensure implementation of the Group’s IT Service Continuity Management Strategy

- Develop, deploy and ensure compliance to the Global AXA IT Service Continuity Management Policy in alignment with sponsors and stakeholders’ expectations, identifying industry best practices that complement AXA governance and overall strategy

- Oversee centrally IT Service Continuity for entities and provide executive governance reporting.

Including the quality assurance of IT Service Continuity Management plans, procedures and associated materials, training events and skill sets

- Provide professional support and information to the Crisis Management and Business Continuity Teams

- Serve as global point of contact for IT Service Continuity Management, providing advisory where required and best practices

- Contribute to give feedback to the Group IT Service Continuity Management strategy, framework, standards, plans and associated support documentation

- Define and lead IT Service Continuity input to Operational Resilience horizon scanning activities, to establish future developments and identify areas of risk

- Ensure provision of best practice materials for global entities to utilize and develop their own compliant programs along with the necessary training and guidance for implementing and testing IT Service Continuity Management teams

- Establish relationship with entity IT Service Continuity’s sponsors and representatives and provide support and guidance to global CM, BC and ITSC teams as required

- Conduct workshops with Cloud Service Providers on resilience topics

- Play a key role ensuring to protect IT Products and shared platforms in regard to DR & Backup


- Ensure implementation of the Group IT Service Continuity Management Strategy

- Support the Crisis Management team in times of crisis, acting as IT Service Continuity expert for the CMT

- Equip the team [and wider IT Service Continuity Management community], develop, advise and educate

- Provide IT Service Continuity Management advisory across the group, design and facilitate the testing, training and exercise program

- Quality review of the global ITSC program and it’s delivery in Group entities including following up remediation plans

- Provide subject matter expertise and support to associated Operational Resilience teams

- Develop, facilitate and support, IT Service Continuity testing and exercises

- Contribute to raise awareness & provide training during the Security and Operational Resilience weekly meetings



- Certification [CBCP/MBCP/MBCI] (e.g. ISO 22301, Business Continuity Institute, DR Institute, COBIT, Cloud…) – Desirable


Overall work experience in the field

- At least 3 to 5 years’ experience working as an ITSCM/IT DR manager

- Broad understanding of IT operations and CIO organizations

- Experience of deployment of service to the cloud and of cloud architecture

- Experience working within a global environment

Skills / abilities

- Ability to function effectively in a matrix structure

- Operate comfortably at management level

- Strong facilitation, negotiation, and conflict resolution skills

- Possess strong relationship building, communication and presentation skills [written and verbal – English]

- Be able to prioritize and execute tasks in a high-pressure environment

- Strong networking skills

- Team player

- Self-motivated, proactive, independent, and responsive

- Apply analytical rigor to understand complex business scenarios

- Professional and positive approach

- Diligent with attention to detail

- A can-do attitude and willingness to go the extra mile when required

- Customer centricity

- Ability to learn

- Result-oriented mindset

- Fluent in English

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