Principal UX Researcher | UNP-62

Principal UX Researcher | UNP-62

30 jul

30 jul



Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us.

Wallapop operates in Spain and Italy, offering a catalogue of several hundreds of millions of products and services. Powered by technical innovation and continuous improvement, we bring together the scale & trust of classifieds with the marketplace’s convenience & reach. Our mission is to enable a connected trade ecosystem, making 2nd-hand the norm through smart use of technology.

Backed by top investors such as ,

& we bring our total valuation to 690 million EUR and are embarking on our international journey with the aim to become the world’s best unique goods trading platform.We organize ourselves into topic teams and embrace agile practices.

The Challenge

We are looking for a Principal Researcher to join our UX research team and become a leading UX role in our PROs team. As a principal researcher, you will play an influential role, contributing to defining the product strategy and ensuring its right and impactful implementation. You will also be a mentor and role model for other UX roles and push the impact of Research in Wallapop.

This is the right match for someone passionate about being the voice of users with a capacity to balance them with our business and product needs to achieve our objectives. With extensive experience in forming and defining design strategies applied to digital products and services. A proactive role capable of collaborating and communicating effectively with different stakeholders to ensure an impact on the user experience.

What You Will Do

- Partner with the head of product,

design and analytics managers to define the business/product strategy for a product area.

- Conduct research coordinating the scope and dealing with a high complexity of work, collaborating with different teams and covering C2C and b2C initiatives.

- Interpret complex sets of quantitative and qualitative data, and apply its analysis to solve identified business problems. Communicate and facilitate decision-making and make recommendations.

- Collaborate, negotiate and ensure influence on product managers, designers, and technology and business roles to experiment, test and prioritize solutions based on user’s data.

- Mentor and guide other researchers and product roles for developing knowledge, skills, and confidence for collaborating and performing research if applicable.

- Collaborate with the UX and Research team in developing and aligning operations and standards.

What We’re Looking For

- 8+ years of experience on the fields of design research, strategy, service design and/or interaction design. Advanced degree (master, Phd is a plus).

- At least two years of experience working with business partners and product stakeholders and proven record of stakeholder influence for translating business needs into customer needs.

- Experience applying different research methodologies, such as usability testing, ethnographic research, co-creation and participatory research, developing interviews, contextual inquiry, etc.

- A strong sense of ownership and initiative towards elevating the Research practice, with a delivery and positive impact mindset

- Experience mentoring junior roles in practice.

- Comfortable working in highly uncertain and fast-paced environments and flexible to collaborate with multifunctional teams.

- Great written and verbal storytelling and communication skills in English and Spanish. The ability to perform research in Spanish is key. Other languages like Italian or Portuguese are a plus.

- A broad understanding of the e-commerce/marketplaces industry and cross-industry knowledge is a plus.

Do note that all our jobs are Barcelona based. We work in a mostly remote capacity offering great flexibility to our employees, but we believe in the power of getting together regularly in our office. As a first iteration, we expect a 4+ day/month office attendance for which the specifics are decided on a team level.

Wallapop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees as we want Wallapop to be a place for everyone.

We sponsor visa processes for international candidates when applicable and provide legal & admin support along the process combined with a competitive relocation package.

Additionally to the opportunity to contribute to an agile product set up and work together towards achieving our meaningful mission, we offer the following Perks & Benefits:

- An international team operating in 2 official working languages (English & Spanish), there is never a dull day in our team!

- Brand-new, modern and inspirational office space with stunning views and a sunny terrace. All built with sustainable and recyclable materials!

- TOP hardware of your choice (latest Apple or Windows)

- 26 holidays per year

- Flexible working hours + intensive Fridays

- Generous individual learning budget of 2k per year + our very own Wallalibrary

- Group and individual English & Spanish lessons as part of our working day

- Private Health Insurance with Cigna

- Flexible remuneration to deduct from gross salary (kindergarten/food/transport check)

- TeamBuilding activities and branded Merchandising

- AndJoy Gym plan + virtual sports classes

- Referral Program & Charity Donation

- Extended newborn & adoption leave

- Bonus for weddings & newborns

- Wallarenta (Tax income support)

- Monthly plan for free shipping, bumps & home-pick-up on our services

- Surprise gifts when celebrating birthdays

- Wallanniversary loyalty program

- 30EUR as part of your monthly payroll to contribute towards your WIFI

- One-off payment based on compensation package to go towards setting up your wallahome office

- Relocation package (monetary support and legal advice), if applicable

What does the hiring process look like? **Please,

note that all interviews take place remotely over hangouts.**

Note that for this position, please, share your online portfolio with us when applying, we are curious to have a deeper look inside your work!

Intro Call - run by talent acquisition. It will take 30-45 minutes and will focus on giving you more information about the role and the company as well as going over your experience and expectations.

Portfolio submission - you choose a case study you think best exemplifies how you partner with product teams to build digital products and share a presentation with us.

Expertise interview - you present the case study to the Research hiring team. 15 minutes of presentation + 45 minutes of specific questions focusing on hard skills and domain knowledge required for the role.

Stakeholder interview - ran by relevant stakeholders across other functions and design peers. The focus will be on assessing your ability to apply your skillset collaborating with other functions to the Wallapop context.

Competency Interview - ran by talent acquisition and/or hiring manager. We will focus on gaining insights and understanding of how you operate in the workplace and your fit to our values. This usually takes 60 minutes.

Offer - should you be the right candidate, your offer will be discussed over a call with talent acquisition and will then be confirmed in writing.

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