Support Engineer (Madrid)

Support Engineer (Madrid)

Are you a Support Engineer seeking a new interesting challenge ?

We are looking for a dynamic, proactive, and talented person to join our team and perform the following tasks :

- Teams Architecture and Direct Routing
- Endpoint handling of Teams phone devices
- Teams Policies and Features
- Understanding of Call Queue and Auto Attendant
- Understanding of AAD, Network/Firewall rules, and DNS for Direct Routing
- Troubleshooting Teams issues and Call Quality Reporting Analysis
- Emergency Call routing in Teams
- Develop technology roadmaps for Unified Communications & Collaboration Services
- Coordination with MS and other Vendors for issues and tracking
- Health Check of Servers and PowerShell Scripting




- Audio/Video design and integration experience
- Manage Phone Numbers
- Manage Phone System for MS Teams
- Troubleshoot Audio, Video, and Client issues
- Ability to run and execute PowerShell scripts in MS Teams Module

WHAT ARE WE LOOKING FOR?

- Minimum 3 years' experience in a similar role
- Upper-intermediate level of English
- Ability to Plan and deploy Microsoft Teams
- Ability to implement Lifecycle Management and Governance for MS Teams
- Sound knowledge of Monitoring MS Teams environment
- Ability to manage access for External Users
- Knowledge of implementing security and compliance for MS Teams
- Ability to Create and Manage Teams
- Ability to plan and configure network settings for MS Teams
- Manage Collaboration Experience for Chat and Channels
- Knowledge in Managing Apps for MS Teams
- Manage Meeting and virtual events experiences
- Configure and manage MS Teams devices

WHERE AND WHEN?

- Workplace: Madrid (Hybrid model)
- Work Schedule: Business Hours (8-17h) + On Call

WHAT CAN WE OFFER YOU?





- Permanent contract - We offer indefinite contracts from day one.
- Pay and benefits - Competitive salary and a adaptable compensation plan (Ticket restaurant, Childcare Ticket, Transport Ticket, Health Insurance).
- Work from home - Monthly financial support for remote work expenses, plus a bonus to set up your workspace.
- Career growth - Supportive career development plan and annual performance reviews.
- Learning opportunities - Robust onboarding and continuous learning platforms.
- Referral bonus - Receive a cash reward for referring a friend who gets hired under the BYB Scheme.
- Global collaboration - Work with colleagues worldwide in a multicultural environment.
- Employee benefits - Discounts, offers, corporate discounts, and other perks.

WHO ARE WE?

Tata Consultancy Services (TCS) is a leading IT company founded in 1968, part of the Indian Tata Group .



It is one of the top 3 global technology firms.

With operations in 55 countries and over 600,000 employees , TCS is recognized as one of the Top Employers Worldwide 2025 .

TCS Spain started in 2001, with a diverse workforce serving major Spanish and multinational clients. It has been certified as a Top Employer 2025 and listed among the 100 Best Companies to Work for in Spain 2025 by Forbes .

Our services include IT solutions, consulting, engineering, digital services, application management, quality assurance, IT infrastructure, and BPS . We are committed to inclusion, diversity, sustainability , and promoting work-life balance .

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📌 Support Engineer (Madrid)
🏢 Jr Spain
📍 Madrid