Customer Service Representative with Italian & English (Part-Time) (Barcelona)

Customer Service Representative with Italian & English (Part-Time) (Barcelona)

Customer Service Representative with Italian & English (Part-Time Afternoon)

New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a integral team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.

What's your Mission?

- Collaborate effectively : Work collaboratively with consumers to address product information requests and resolve inquiries skilfully and professionally.
- Customer-centric approach : Empathize with customer needs,



analyse their issues, and provide personalized solutions.
- Omnichannel support : Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
- Product expertise: Develop a deep understanding of our client's products and services.
- Become a New Balance expert : Gain in-depth knowledge of the New Balance brand and its offerings.
- Brand advocacy : Embody our company values and act as a brand ambassador in all interactions.

Requirements

- Fluency in Italian : Demonstrated by exceptional grammar and spelling.
- Advanced English Proficiency : Excellent written and spoken English communication.
- Customer Service Enthusiast : Possess a genuine passion for delivering exceptional customer service.
- Empathetic Communication : Ability to handle sensitive calls with empathy and understanding.
- Strong Administrative Skills : Meticulous attention to detail and strong administrative skills.
- Proactive Problem-Solver : A professional outlook and proactive approach to problem resolution.

Benefits

- Start Date : November 2025
- Hours :



25 hours/week
- Work Schedule : Rotative schedule from Monday to Sunday between 9:00 am & 8:00 pm.
- Salary : €11,595.34 gross per year
- Holidays : 24 working holidays (pro-rata)
- Work Model : Hybrid (6 days per month at the office)
- Training : 8 days of office-based training from Monday to Friday from 10:00 am to 7:00 pm
- Office Location : Barcelona (La Sagrera)

Additional Perks

- Career Growth : Ongoing training and development
- Well-being Support : Confidential counselling and resources
- Perks & Discounts : Exclusive offers and rewards.
- Health Benefits : Discounted health insurance.

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📌 Customer Service Representative with Italian & English (Part-Time) (Barcelona)
🏢 CPM CX Centre
📍 Barcelona