Billing and Collections Analyst (Madrid)

Billing and Collections Analyst (Madrid)

Overview

Billing and Collections Analyst — Madrid, Community of Madrid, Spain. Detail-oriented Billing & Collections Analyst with experience managing the full collections cycle, reducing aged receivables, resolving complex billing and account discrepancies, and ensuring compliance with international tax documentation requirements. Reports to the Senior Manager, Billing and Collections.

Responsibilities

- Spearhead the collection of outstanding customer payments and ensure timely, accurate application of cash receipts to customer accounts.
- Coordinate the collection of international tax documentation and secure validated withholding tax certificates to ensure compliance with cross-border tax regulations.




- Investigate and resolve customer account discrepancies and billing issues to maintain accurate records and support strong client relationships.
- Process customer refunds and contribute to the analysis and management of the Allowance for Doubtful Accounts.
- Prepare journal entries to accurately record cash receipts, withholding taxes, bank fees, and bad debt write-offs in accordance with accounting standards.
- Apply a proactive, solution-oriented approach to problem-solving to prevent escalation of issues and ensure operational continuity.
- Maintain consistent communication with customers to secure necessary Purchase Orders, enabling smooth invoicing and collections processes.
- Collaborate effectively with internal departments—especially Sales—and external clients to facilitate timely issue resolution and drive process improvements.

Qualifications

- Bachelor’s degree in Accounting, Finance or Business Administration preferred
- Minimum of 2 years of corporate collections experience including interaction with a large customer base in a business-to-business environment




- Experience with customer billing portals is preferred
- Strong Microsoft Excel skills required
- ERP financial systems experience preferred but not required
- Strong written and verbal communication skills
- Experience working with customers in multiple countries and ability to speak Spanish and other European languages, in addition to English, is extremely helpful
- Strong organizational and analytical skills with high attention to detail
- Ability to work independently and adapt to a fast-changing environment

Tools and Resources

- Training and Development: onboarding with department-specific training; mentorship and First-Friend program as resources for new hires.
- Growth Opportunities:



leadership program for new and aspiring managers; Appian University training; skills-based training; tuition reimbursement for further education.
- Community: inclusive culture with employee-led affinity groups focusing on networking and development.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform helps design, automate, and optimize complex processes. For more information, visit appian.com. (Nasdaq: APPN)

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws.



If you need a reasonable accommodation for any part of the employment process, please contact us by email at This email address is for inquiries concerning accommodation requests only. Appian's Applicant & Candidate Privacy Notice applies.

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📌 Billing and Collections Analyst (Madrid)
🏢 Appian
📍 Madrid