New Accounts Customer Care Professional Spanish & English Speaker (10 Months Secondment) Tempo[...] (Madrid)

New Accounts Customer Care Professional Spanish & English Speaker (10 Months Secondment) Tempo[...] (Madrid)

New Accounts Customer Care Professional Spanish & English Speaker (10 Months Secondment) Temporary ContractJoin to apply for the New Accounts Customer Care Professional Spanish & English Speaker (10 Months Secondment) Temporary Contract role at American ExpressGet AI-powered advice on this job and more exclusive features.At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here,



your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?
The GNA Spain New Accounts team is migrating to Madrid and looking to setup a completely new team of GNA Spain CCPs.
You will be led by a new Team Leader and be supported by a Lead CCP.
The New Accounts Team is an operational customer service team that handles inbound and outbound calls as well as back-office tasks in a blended environment following a consistent contact strategy and striving to penetrate all volumes at 100% daily and driving New Accounts Acquired for the business.You will be responsible for processing new account applications in line with anti-money laundering regulations using a variety of strategies, tools, and systems.
Taking ownership of your decisions whilst being adaptable analytically and focusing on attention to detail will be key in your success.




Your tasks include a mix of front office and back-office servicing Consumer and Small Business prospects in Spain and tasks that can vary in nature each day.Deliver world-class customer service, whilst responding to Customers inquiries and problems on inbound, outbound calls, emails, and system processingSupport customers through the application journey as well as processing and analyzing the applicationsComplete Anti money laundering and risk verifications on new account applicationsBuild meaningful relationships with our customers by offering custom solutions and to negotiate a positive outcome for the Customer and American ExpressMeet and exceed quality goals, compliance regulations and productivity targetsGoal oriented and performance metric driven performerNavigate a computerized data entry system or other relevant applicationsUphold the Data Protection and Privacy Act for our CustomersUpdate systems accurately and efficiently – Identifying process gaps and raising issues to leadershipRe-prioritize adapting to the ever-changing environment.Minimum QualificationsFluent in Spanish and Intermediate English – written and oral skillsOther European languages depending on market servicedDemonstrate personal excellence by remaining positive in difficult situations.Navigate multiple systems and digital tools to service our customersMultitasking and attention to detail essentialKYC and KYB Knowledge within American Express is a big plusExceptional Listening SkillsAnalytical, Critical and Forward ThinkingResilient and stress resistantAssertivenessPreferred QualificationsOther European languages a plusExperience with local market Anti-money laundering regulation.Natural relationship builderConfident and effective communicatorCustomer service experience in an operational environment is desirableGoal oriented and KPI driven performerDisplay a passion to serve by delivering outstanding service in every interaction with our customersThe ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basisStrong interpersonal, communication and listening skillsStrong verbal and written communication skillsAssertiveness to handle difficult conversationsExcellent negotiation, influencing and resourcefulness skillsProactive, analytical, and problem-solving skills with strong attention to detailOutstanding organizational skillsConfidence to work in a virtual,



multicultural environmentProven ability to deliver high productivity and quality work under minimum supervisionNon-considerations for sponsorship: Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.Considerations for sponsorship: Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.We back you with benefits that support your holistic well-being so you can be and deliver your best.
This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision,



life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to integral on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.Seniority levelEntry levelEmployment typeContractJob functionOtherReferrals increase your chances of interviewing at American Express by 2xGet notified about new New Account Specialist jobs in .
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📌 New Accounts Customer Care Professional Spanish & English Speaker (10 Months Secondment) Tempo[...] (Madrid)
🏢 American Express
📍 Madrid

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