01 oct
Scalesource
Madrid
Customer Service & Office Administrative Assistant Location: Remote (Outside US)
Hours: Full-time, US time zone
Salary: $1,200 USD per month
What You’ll Do
Handle inbound/outbound calls, email, and SMS via RingCentral; log clean notes in the CRM.
Pre‑qualify leads, schedule estimates/installs, and send confirmations/reminders.
Support sales: prepare/follow up on estimates; coordinate with operations and vendors.
Run light AR/AP in QuickBooks Online: invoices, payments, weekly basic reconciliations.
Permits: submit, track, close; keep tidy digital records.
Update orders/contracts
Produce simple status and metric reports; keep files up to date in Google/Microsoft.
Must-Haves
2+ years in Customer Service / Office Admin / AR‑AP.
Hands‑on QuickBooks Online (invoices, payments, reconciliation).
RingCentral/VoIP: queues, transfers, VM, SMS.
Disciplined CRM usage (JobNimbus/HubSpot or similar): clean data, notes & follow‑ups.
English B2+ (spoken/written). Spanish fluent/advanced.
Full‑time availability in US business hours.
Professional remote setup: ≥ 50 Mbps internet, modern PC, (ideally) dual monitors, quality headset.
Nice to Have
Permit workflows
Inventory experience
Background in construction, home services, or franchises.
Intermediate Google Sheets/Excel.
Why Join
Stable, long‑term role in a growing franchise network.
Training on systems and processes; real impact on customer experience.
Collaborative, service‑driven culture. Competitive compensation.
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.