26 sep
Storylane
España
We're looking for an amazing “CSM” at Storylane! You will help onboard and expand our customers.
Storylane has been crushing it since we launched in 2021 (3.5x revenue growth in 2023, 2.5x in 2024). We've got Gong, Amazon, NASDAQ, and other major players using our demo automation platform.
The ideal person:
- Demonstrated experience supporting and onboarding customers in B2B space for 2-3 years
- Good presentation skills needed for QBR
- LOVES going deep into products to problem solve for customers
- Expertise in understanding customer needs, with knowledge of sales or marketing tech stack
- Experience working through Intercom, email, and Zoom calls with customers
- Able to create and edit support content
- Able to work autonomously on a remote team
- Excellent written and verbal communication skills
What You’ll Do:
- Own onboarding customers from post-sale
- Guide them through best practices and customize Storylane to meet their needs
- Conduct kick-off calls, training sessions, and product walkthroughs tailored to each customer’s goals
- Monitor account health and usage metrics to identify risks and opportunities for expansion
- Proactively engage customers to encourage feature adoption and surface insights that help them succeed
- Collaborate closely with Product, Support, and Sales to advocate for customer needs and influence roadmap priorities
Additional roles include:
- Customer Success Manager, English Speaking
- Customer Success Manager, Spanish Speaker
- Senior Customer Success Manager (Full-Time)
- Customer Success Manager - Online Brand Protection (Spanish Speaking)
- Customer Success Manager, SaaS/Renewables (Remote in Spain)
- Client Success Manager, EMEA (English & French)
- Customer Success Manager - Italian speaking
- Customer Success Manager | Spain | Medical Imaging
- Customer Success Manager, SCADA & EMS (Spain)
- Integral Payroll Customer Implementation Success Manager
This job posting appears to be active and relevant.
#J-18808-Ljbffr
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.