(HST-880) Aftermarket Manager Iberia (Ftc)

(HST-880) Aftermarket Manager Iberia (Ftc)

03 ene

03 ene



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Summary Salary :

Competitive Team :

Supply Chain and Logistics Location :

Spain - Madrid Office

About us Dyson is a global technology company founded in 1993 in Malmesbury, UK. Over 14, people, including James Dyson himself, spend their days strategizing, inventing technology and telling the Dyson story to the world. It's all about better ideas and better technologies to solve other people problems.

About the role This position is responsible for Aftermarket operations of Spain and Portugal for all products categories, assuring daily contacts with the repair centers.

You are the single point of contact/referent for the country regarding Aftermarket matters. You deploy in the market any Global/European initiative.

Essential duties and responsibilities:

You behave as the repair center account manager

Ensures repair center proceeds in a compliant manner with Dyson quality standards & expectations

Is accountable for repair lead-time and service level (monthly reporting & non-performance root cause analysis)

Leading monthly Business reviews with the support of Europe

Maintains regular reporting (forecasts, quality issues, quality improvement)

Checks invoices, monitors credit and accounts payable

Manages customers complaints with CPM


Manages escalations linked to capacity shortfall/IT issues/contact center or courier performance.

Ensures spares parts stock is managed appropriately with the support of the workshop manager

Is up to date at any time about supply situation

Supports and deploys any European initiative /project locally

Evaluates & proposes improvement projects in the country, ensures continuous improvement for throughput and cost reductions.

About you

3- years experience in service/repairs ideally , or operations or manufacturing environment

Good technical understanding

Experience in working independently and leading projects

Ability to meet deadlines Teamwork oriented

Strong communication and adaptation skills to insure good partnership with our repair center & contact center teams

Action-oriented and resilient

Free coffee and tea - free fruits

Discounted Dyson machines

Please note this is a 12 month fixed-term contract


At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us

For James Dysons birthday one year, Dyson engineers gave him a 1961 Austin Mini. Cut in half. Innards exposed and all. The design classic is now on site at our Malmesbury campus for all to admire the work of engineering hero Alec Issigonis.

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