Timekeeping & Pay Query Coordinator (NN490)

Timekeeping & Pay Query Coordinator (NN490)

31 dic
Island Health
Villanueva de la Cañada

31 dic

Island Health

Villanueva de la Cañada

Job Description:

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The purpose of this role description is to outline the responsibilities and expectations, including decision making authority, required for the coordination of the Timekeeping processes.

Reporting to the Manager, Timekeeping/Payroll Services , the Timekeeping Coordinator is responsible for the daily management of the timekeeping functions (excluding extended leave processing),

as well as coordination of staffing requirements related to Timekeeping activities. This includes scheduling appropriate staffing levels, staff training, and performance management, up to and including termination of employment. This role is responsible for ensuring that all documentation related to the timekeeping processes is current and accessible, such as employee forms, process maps, and user documentation for timekeepers. Additional responsibilities include workflow management, and the preparation of performance metrics to measure the effectiveness of the timekeeping processes and systems. Identification of process improvements and implementing corrective action to resolve outstanding issues that meet documented service standards, while maintaining transparency of related processes, are key accountabilities.


Education, Training And Experience A level of education, training and experience equivalent to a University degree in a related area such as Business Administration. Five (5) years administrative experience with a minimum of three (3) years recent related experience in a large, complex, multi-union, multi-site organization and /or Call Centre environment, including relevant supervisory experience.

Skills And Abilities Ability to lead, train, mentor and coach.

Ability to lead with tact and diplomacy while managing the pressures of pace and time-sensitive responsibilities.

Ability to develop and nurture an environment where quality improvement principles are embraced and used on a continuous basis.

Demonstrated ability to operate related equipment and office software such as MS Office (including Word, Excel, Access, Outlook, PowerPoint) HRIS, Internet Explorer, Sharepoint and various search engines.

Proficient in ESP, Meditech, TKARC

Proven interpersonal and telephone handling skills including a professional attitude and excellent oral and written communication skills, tact and ability to deal with difficult clients.

Excellent customer service skills including the ability to establish and maintain effective working relationships with cross departmental leadership and general staff.

Ability to deal with personal and confidential matters appropriately.

Demonstrated superior organizational and time management skills. Ability to multi-task and prioritize workload in a fast-paced, high-volume environment.

Ability to work efficiently with limited supervision in a team environment.

Excellent keyboarding and numeric skills.

Proven analytical skills with attention to detail.

Physical ability to perform the duties of the job and to sit for long periods of time.

Job Requirements:

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