[H-929] | Remote Tech Support Dutch, Barcelona

[H-929] | Remote Tech Support Dutch, Barcelona

31 dic
|
Empresa líder
|
Barcelona

31 dic

Empresa líder

Barcelona

Job Description:

Importante empresa is looking for a remote freelance Tech support to assist with speaking to participants to quickly get to the root of their problem and helping them solve it. Most issues will be on installing and configuring hardware and software. We are looking for 4 hours of availability per day (M-F) for 4-6 weeks.

Responsibilities:



Responding promptly to participant inquiries.Maintaining a positive and professional attitude towards participants at all timesmunicating with participants through emails and calls.Reading and understanding project provided documentation inside and out so that you can answer questions with ease.Going through daily reports and emails to identify issues registered and address them accordingly.Acknowledging and resolving participants issues.Escalating unsolved issues to the internal team.Keeping records of participant interactions, comments, and complaints in provided platforms and documentsmunicating and coordinating with the project team as necessary.Providing feedback on the efficiency of the communication channels provided. Ensure participants are comfortable to use devices provided provide professional support.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/19955580/h-929-remote-tech-support-dutch-barcelona-barcelona/?utm_source=html

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