Service Manager | NIL910

Service Manager | NIL910

31 dic
|
Union Tractor
|
Villanueva de la Cañada

31 dic

Union Tractor

Villanueva de la Cañada

General Service Manager, Corporate POSITION PROFILE:

Service Manager is a key leadership position in the branch responsible for:

Responsible for profitable and effective management of the Service Department

Manage a team of foreman, technicians, apprentices, and service writers in all aspects of productivity including quoting, diagnostics, and invoicing

Customer contact for quotations, repair updates and warranty concerns

Liaise with Customer, Sales and internal teams as required on service issues and opportunities

Assist in all technical aspects including diagnostics and parts support where required

Drive team productivity to meet or exceed Service Department KPI's

Gross Profit and Margin



Expense Management

Manage warranty and rework to less than 1% of sales

Manage technicians to a timely and productive service schedule

Act as an ambassador for Health and Safety including corporate initiative such as CORE

Comply with all safety requirements such as toolbox meetings, safety meetings and hazard analyses

Manage administrative requirements such as cost coding and time and materials allocations

Perform required HR responsibilities such as interviewing, hiring disciplining and terminations.

Mentor and train mechanics and apprentices.

REQUIREMENTS & QUALIFICATIONS:

Minimum 5 years supervisory experience in a shop setting

Journeyman mechanic certified

Experience with heavy construction equipment

A sound set of administrative skills including Excel and Word

Experienced with Cat SIS & ET

A solid safety record

Ability to motivate, coach and lead teams through change and growth

Ability to work within a flexible schedule>

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