Team Development Manager - (YLO-35)

Team Development Manager - (YLO-35)

31 dic
|
Bgis
|
Villanueva de la Cañada

31 dic

Bgis

Villanueva de la Cañada

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients? businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at (url removed)

SUMMARY

The Team Development Manager is responsible for training, developing and mentoring a team of excellence. The incumbent is responsible for the management of a client dedicated Operations Centre,

performance and development of each team member including improving productivity and coaching to improve quality

To meet 24/7/365 operational needs, you must be available to manage rotating shifts between 6am and 11pm EST on a rotational basis, as well as provide on-call coverage during the weekends and statutory holidays. Overtime may be required.

KEY RESPONSIBILITIES

Your primary role as a Team Development Manager will encompass a wide variety of duties. Specifically, you will:

Act as a coach and resource person for team members regarding BGIS client contract and services

Oversight/Creation of schedule for team members

Provide client reporting as required

Complete and review Coaching and Performance Planner for each team member

Complete and review Career Development Planner (Optimizer) for each team member (quarterly)

Through regular performance meetings, set goals and track the progress of each team member. Identify training needs and performance gaps

Execute performance plans for team members who are not meeting targets including progressive disciplinary steps

Complete disciplinary action as required up to and including employee terminations. Reporting:

Complete and review Productivity Tracking Sheets, review Attendance Tracker, review Quality Monitoring reports

Motivate team members through consistent recognition, goal setting, and by generally fostering a positive environment

Perform call monitoring for the purpose of coaching and quality improvements

Handle contacts as required

Performs other duties as assigned

KNOWLEDGE & SKILLS

To be up to the challenges of this Team Development Manager role, you must have a profile that includes:

Post-secondary education or equivalent or a minimum 3 years relevant experience

Clear, effective verbal and written communication skills, with demonstrated proficiency in grammar, spelling and punctuation

Strong interpersonal and teamwork skills

Demonstrated leadership and people management experience and skills, including solid understanding of performance management, and effective motivational and coaching skills

Strong decision making and problem solving skills

Comfortable and effective working independently and interdependently

Solid organizational, coordination, documentation, and time management skills with ability to multi-task

Proven ability to adapt to change and good at managing stress

Solid understanding of Call Centre performance metrics

Ability to prioritize efficiently and cope well with deadlines and workloads

Proficient in Microsoft Word, Excel, PowerPoint as well as BGIS internal systems

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/19955422/team-development-manager-ylo-35-villanueva-canada/?utm_source=html

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