K210 | Renewal Manager

K210 | Renewal Manager

29 dic
Villanueva de la Cañada

29 dic


Villanueva de la Cañada

What if everyone got on the same page This is something we ask ourselves everyday at Bananatag (soon to be Staffbase!).

We believe great communication is at the heart of every business, and were here to help companies make meaningful internal communication easy . Because when employees are informed and engaged, theyre happier and they do better work.

Were certain that at Bananatag youll be able to have impact and create an inspiring career.

Who we are Bananatag (soon to be Staffbase!) is an employee communication platform that allows users to save time by design, schedule and evaluate company-wide messaging on email, Slack and MS Teams, all from a single tool.

Our industry-leading email designer helps teams to collaborate in real-time on branded, engaging content, then explore analytics to understand the impact their messages are having.

Becoming the largest and fastest-growing Internal Comms tech company in the world... Its an exciting time at Bananatag as we merge with Staffbase , a global employee app and intranet company with offices across Germany, Amsterdam, London and New York, adding to our offices in Vancouver and Kelowna, BC. Together, our platforms come together to offer the worlds first all-in-one multi-channel solution for employee communication.

Learn more about us About us

Try our email designer live

See how we celebrate while remote

Bananatag is official a Great Place to Work

Are you our next Renewal Manager (Client Success Manager, focused on renewals) Were looking for someone to have roughly 2 to 5 years of industry experience to join our amazing Customer Success team. This is a unique opportunity to join a really sweet tech company you can scope us out on Instagram , Glassdoor , and Indeed . We arent perfect, but were proud of who we are!

As our Renewal Manager, you will be the go-to person for our customers in North America who wish to renew their contract with Staffbase and cultivate the best practices around renewals. You will be responsible for assisting our Customer Success team in their efforts working with their customers by ensuring a smooth renewal process.

Your tasks include carrying contractual work and owning conversations with customers legal and procurement teams. You will be an integral part of Staffbases Customer Success team and work closely with our Customer Success Managers, Legal Team, Billing and Finance team to ensure the long-term success of our customers.

Bananatag has a positive, diverse, and evolving culturewe look for people who are curious, inventive, and work to be a little better every single day. In our work together, we take ownership, stay focused on growth and try to be good humans.

If this sounds like a good fit for you, skim the rest and apply now.

What youll be up to:

Work with the CS leadership team to develop and refine the renewal process

You will be responsible for all facets of contract renewal for all customers and other contractual work like DPAs, Downsells and RfPs

Carry conversations and build rapport with customers and their procurement teams

Position services and escalate pain points to the Sales, Legal, Finance and Customer Success team

Refine renewal strategies that proactively engage a client in chopping the churn rates

What youll come with:

Experience in the fields of sales, customer success, or renewals in the SaaS B2B industry

Knowledge of contractual work


An ability to operate at scale, handling a large volume of accounts

Excellent verbal and written skills

Excellent time management skills, and ability to operate under strict deadlines

Team Player

Experience with Salesforce

Aptitude and flair for automation and workflow procedures is a plus.

Competitive salaries with regular compensation reviews

Comprehensive extended benefits package (health, dental, and vision) from day one

A progressive employee assistance program through Telus Health MyCare with unlimited telemedical access to local doctors, therapists, and dietitians in Canada

Group Registered Savings Plan program (RRSP)

4 weeks of vacation for everyone

10 paid wellness days to use for your physical and mental health / wellbeing

We are a remote first workplace now, but have nice offices in Kelowna & Vancouver if that's your thing but we require you to be eligible to work in Canada

We invest generously in professional development for you lifelong learners.

Authority, accountability, and autonomy to succeed at your own pace. A team that embraces knowledge sharing and wearing different hats. There are no lordships and fiefdoms here.

Were serious about diversity, equity, inclusion, and representation. Weve created a task force to make sure that were not just talking the talk, but also walking the walk. Our stance is below.

We surprise and delight our employees from time-to-time, youll just have to trust us. ;)

We believe in diversity, equity, and inclusion Did you know there are over 1, different kinds of bananas out there Each one brings something unique to the table, just like our people. We love that were all different; however, we have to admit that not all have been treated equitably in the past. Bananatag promises that however you identify you will always have equitable access and opportunity to succeed here.

Our belief on pay equity:

pay parity Weve taken a public pledge to eradicate pay gaps based on race, gender, age, nationality, religion, sexual orientation, and other marginalized groups and categories. We review our pay equity bi-annually to make sure we dont fall off track. Were committed to ensuring a $1 to $1 ratio in equitable compensation among all of our people.

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