Villanueva de la Cañada
Job Description There When It Matters for 175 Years This year, we are proud to celebrate our 175th anniversary. Since our founding in Quebec in 1846, we've been committed to improving the financial health of all of our clients. We are driven by the opportunity to help families thrive, communities grow and businesses succeed. As our roots have grown stronger than ever before, we are ready to lead the way for the next 175 years.
Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank").
With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.
This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group.
This position supports the development of Laurentian Bank's employees which is the key to our organizations success and sustainability. The incumbent is responsible for the needs analysis, instructional design, development, delivery and evaluation of learning solutions that support the Bank's operational readiness and business growth. Success in the role will require that the incumbent facilitate knowledge sharing and leverage specialized expertise within all of the Bank's key business areas. This role will underpin the implementation of talent on boarding, skills cross-training, and key projects across Laurentian Bank by cultivating and sustaining a culture of continuous learning and development. As an agent of performance optimization, the candidate will be responsible for proactively partnering with internal clients to assess opportunities, diagnose issues, provide appropriate guidance, and recommend tailored learning solutions.
Responsibilities Partnering with key stakeholders and internal clients, the Learning and Development Specialist will be responsible for the following:
Design and develop learning experiences in multiple subject areas, including virtual instructor-led training, e-learning, webinar and blended programs
Work with internal subject matter experts to create content for training programs and tools while ensuring talent programs meet learner needs
Develop and maintains subject matter expertise in the processes, procedures, products, and systems utilized and supported by Laurentian Bank's operational and client services teams
Leverage expertise in Instructional System Design (ISD) methodologies and adult learning principles to ensure consistency and repeatability in all phases of the learning development life cycle.
Leveraging the appropriate media and channel, delivers innovative learning experiences that fully support client and project requirements and that leverage a variety of learning methods that appeal to various learning styles and instructional preferences
Actively applies learning evaluation strategies to measure the effectiveness of instructional solutions and drive continuous improvement
Keeps current with all Laurentian Bank products and services, as well as operational process and procedural changes, industry changes and/or regulatory changes
Demonstrates strong written and verbal communication skills and an ability to foster engaging and inspiring learning experiences.
Maintains strong partnerships with key stakeholders.
Demonstrates resilience, adaptability, and the ability to maximize personal productivity within evolving environments
Supports and adheres to Standard Operating Procedures (SOPs) providing updates where required or appropriate to methodologies and tools
Perform other duties as assigned to support Laurentian Bank
Qualifications Post secondary degree in or diploma in adult education, organizational development or a related field 2-3 years experience in the design and facilitation of on boarding and cross-training programs
Instructional System Design (ISD) methodologies and instructional best practices are an asset
2-3 years experience in the design, development, and delivery of e-learning solutions both through dedicated, asynchronous channels and through blended implementations
Experience using e-learning design tools such as Adobe Captivate is required.
Strong computer skills in all MS Office Suite products, especially Word, PowerPoint, and Outlook
Good organizational skills
Excellent written/verbal communication skills
Excellent interpersonal skills demonstrating tact and diplomacy while maintaining confidentiality as required
Exceptional attention to detail and the ability to multi-task and prioritize.
Strong collaboration skills with the ability to build effective working relationships with colleagues and clients are necessary for this role
Experience in Financial Services industry including regulatory bodies such as OFSI, IFIC, MFDA, and IIROC is considered an asset.
Bilingualism (French/English) is considered mandatory.
Additional Information Equity, Diversity & Inclusion:
We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. Accessibility:
Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.
We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.
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