AUO-212 | Client Technical Specialist - Application Resource Management

AUO-212 | Client Technical Specialist - Application Resource Management

28 dic

28 dic



Introduction Client Technical Specialists (CTP) are the technical experts and advisors to clients, IBM sales teams and/or IBM Business Partners. As a CTP you understand the client's business requirements, technical requirements and/or competitive landscape. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients. Start your journey now!

Your Role and Responsibilities

The CTS, Turbnomic will:

Act as a deep solution and technical subject matter expert for Application Resource Management / Application Performance Management / Observability opportunities and leverage your experience to make presales engagements successful

Work with prospects and customers to prove the value of the Turbonomic solution and its relation to the AIOPS set of technologies

Actively participate in development and progression of qualified opportunities for IBM Turbonomic /AM/Observability with the IBM Sales Team

Demonstrate the Turbonomic offering at customer sites, remotely for customers, and at field events

Drive effective Proofs of Concept with customers that showcase how IBM Turbonomic adds value to the clients' business

Enable, support and work with the IBM Business Partner ecosystem.

Collaborate with other internal IBM teams to drive unmatched customer satisfaction.

Maintain an understanding of the clients industry, including industry trends, industry business processes.

Collaborate with IBM sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions.

Support customer technical escalations, on-site health checks, best practice sharing, designing solutions; and answer technical questions throughout the sales process in order to identify/progress/close sales and develop customer relationships.

Technical Expertise:

IT Operations and Site Reliability Engineering (SRE)

Knowledge of the role of traditional IT Operations (ITOps) Engineers, tools they are typically using and pain points they are facing

Understanding of how a Site Reliability Engineer (SRE) approaches Operations to ensure that continuously delivered applications run efficiently and reliably by using software engineering and automation solutions.

Ability to assess where the client is on the journey from traditional IT Operations to SRE, and able to articulate and demonstrate the value of IBM Turbonomic to help them with the transition.

Knowledge of DevSecOps concepts

Kubernetes Expertise:

Knowledge of building and operating clusters effectively on a Kubernetes platform

Understanding of the underlying open source and concepts around Storage, Networking, Security, Trouble Shooting, Management

Cloud Platform knowledge and in one of the following:

Microsoft Azure, Google Cloud Platform/Anthos, /AWS, IBM Public Cloud

Understanding of containers and microservices application architecture.

Strong Linux Skills

Required Technical and Professional Expertise

3- years experience in selling and supporting software products to IT organizations.

1- years experience with one or more leading Application Performance Management (AM) AIOps, or Observability offerings in the market today (e.g. Dynatrace, New Relic, Datadog, App Dynamics, Splunk, SumoLogic, Devo, )

Excellent communication and presentation skills

Strong observation skills

Strong problem solving skills

Preferred Technical and Professional Expertise

Knowledge of the IBM Cloud Pak for Watson AIOPS.

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