LU-736 Beauty Boutique Manager

LU-736 Beauty Boutique Manager

27 dic
Villanueva de la Cañada

27 dic


Villanueva de la Cañada

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.


390 Queen's Quay West, Unit 110, Toronto, Ontario, M5V 3A6

Inspired by food Committed to excellent service So are we.

At Loblaw, we are Food Lovers! We are committed to our Colleagues and Customers and work hard to create a culture that allows us to be our authentic selves while working as a Team. We know that clear communication, collaboration and teamwork is the key to having a successful workplace.

We're looking for talented colleagues who are excited about providing an exceptional shopping experience for customers and delighting them every step of the way!

Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Why is this role important


To manage resources of the Beauty Boutique department in order to maximize and achieve sales targets. To model excellence in customer service and demonstrate the highest level of professionalism to every customer and staff member. The ideal Beauty Boutique Manager will:

Drive a Passion for Results - Drive store sales, champion the Customer experience, plan and drive execution and drive overall improvement

Provide Thought Leadership - Analyze and solve problem, support strategies, apply business acumen

Engage our People - Build collaborative relationships, build talent, engage and inspire, communicate effectively, influence others

Demonstrate Personal Leadership - Build trust, adapt and learn, lead by example on all Shoppers Drug Mart initatives (eg. Derm Consultations, Makeup Artistry, etc.)



Utilizes Sales Tracking Tools and Dashboard to set sales goals and adapt sales program to meet targets

Sells to customers and coaches / mentors staff in selling skills

Ensures sales maximized through developing effective sales techniques

Strives at a minimum to achieve and meet sales total department targets

Assists in determining that financial objectives for Beauty Boutique department are established and achieved

Ensures staff achieve productivity objectives

Ensures brand sales are tracked and annual targets are achieved


Always put the Customer fir st and provides su perior customer service, consultations, demonstrations (ie:

make-up applications, skin consultations, and fragrance demonstrations)

Monitors and communicates CSI survey results and objectives with team members

Uses tools and resources provided to demonstrate expertise, to build customer loyalty, and to grow sales. These tools include, but are not limited to:

beautyRX Derm Tools:

Moisture Checker and Video Microscope, iPad for eClienteling and to promote Assisted Selling, vendor or gift with purchase items, PC Optimum points program, samples, offers, Cosmetics and Makeup Brushes for application on Customers, etc.

Actively models the desired behavior with eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics, and monitors the usage by staff

Utilizes and maintains a robust Siebel - Back End eClienteling system

Books appointments for events and manages annual incremental event schedule

Promotes products through marketing and encourages use of the PC Optimum program

Introduces and promotes Assisted Selling to customers

Answers customer inquiries regarding products, return policies, etc.

Resolves customer complaints according to established guidelines

Ensures staff are trained to beauty sales standards


Mentors, coaches, trains, and motivates staff with respect to selling, make-up application, and consultations

Creates an environment where "selling is fun"

Assists in hiring quality Cosmeticians with excellent customer service and selling skills

Develops and reviews development plans with staff to upgrade skills

Challenges Cosmeticians continuously to attain targeted goals

Addresses performance issues directly, with respect and fairness, involving the Front Store Manager where necessary

Prepares performance appraisals in association with Front Store Manager

Recommends performance pay increases to the Associate-Owner

Demonstrates a professional image, including clean and complete uniform with name badge, full make-up, and wearing only cosmetic and fragrance brands that Shoppers Drug Mart sells

Ensures team and self utilizes Derm Centre (where applicable) when conducting Skin Care Demonstrations and Consultations with each Cosmetician, aiming to achieve "3" per eight hour shift or "1" per four hour shift

Articulates and demonstrates "Blue Culture Principles" and C.O.R.E Values"

Fosters an environment that supports "Blue Culture Principles" and "C.O.R.E Values" and engages team members


Utilizes sale s tools to continuously track Sales

Ensures Cosmetic Operating Standards are in place

Identifies "peak hours" and schedules shifts accordingly

Works with FSM to maintain balanced Cosmetic inventory and overall department image

Ensures staff attend and participate in Shoppers Drug Mart specific training programs ie:

Programs found on SDMU

Works with FSM to ensure pricing, signing, and ticketing of merchandise is accurate

Designates Beauty Experts as specific brand captains and ensures they attend appropriate vendor school

Reviews and uses customer service survey scores as a motivational and educational tool for the Beauty Boutique team

Adheres to image/ uniform guidelines and wears pager or headset at all times (if applicable)


Works with merchandisers to implement displays to reflect promotional programs as communicated on the In-Store Web

Co-ordinates and implements in-store promotions

Follows New and Now calendar

Follows Beauty Boutique Merchandising calendar

Creates incremental calendar of in-store events

Conducts outbound marketing and networking within the community


Complies with all health and safety regulations

Complies with all store policies and procedures

Complies with loss prevention policies and procedures and ensures they are executed in the department

Acts professional at all times


Planning, Judgment and Decision Making

Independent thinking and decision making when dealing with issues related to customer's needs and wants

Judgment & decisions would be made based on ability to ask the right questions leading to product choice for the appropriate solutions

This position requires the ability to act upon tasks and goals outlined by management

Develops a yearly plan for personal development

Work in conjunction with the Associate-Owner and Front Store Manager to prepare and implement the Yearly Marketing Plan

Ability to analyze situations based on business observations and identify people that need special attention


Sales experience with a proven track record of achieving sales goals

Cosmetic experience - Proven ability to demonstrate make-up application, fragrance, skin care consultations

Effective verbal and written communication skills

Customer service oriented

Commitment to providing excellence in Customer Service

Previous experience in leading a team


Ability to work flexible shifts which may include nights and weekends

Ability to work in a fragrance filled environment


Ability to lift up to 50 pounds

Ability to climb ladder

Ability to bend and stretch to stock shelves

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of and shall not be construed as a detailed description of all the work requirements that may be inherent in .




At Loblaw, we respect the environment, source products with integrity and make a positive difference in the community. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada's Top Employers.

Employment Type:

Full time

Type of Role:


Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Please Note:

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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