Villanueva de la Cañada
Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
390 Queen's Quay West, Unit 110, Toronto, Ontario, M5V 3A6
Inspired by food Committed to excellent service So are we.
At Loblaw, we are Food Lovers! We are committed to our Colleagues and Customers and work hard to create a culture that allows us to be our authentic selves while working as a Team. We know that clear communication, collaboration and teamwork is the key to having a successful workplace.
We're looking for talented colleagues who are excited about providing an exceptional shopping experience for customers and delighting them every step of the way!
Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
Why is this role important
To manage resources of the Beauty Boutique department in order to maximize and achieve sales targets. To model excellence in customer service and demonstrate the highest level of professionalism to every customer and staff member. The ideal Beauty Boutique Manager will:
Drive a Passion for Results - Drive store sales, champion the Customer experience, plan and drive execution and drive overall improvement
Provide Thought Leadership - Analyze and solve problem, support strategies, apply business acumen
Engage our People - Build collaborative relationships, build talent, engage and inspire, communicate effectively, influence others
Demonstrate Personal Leadership - Build trust, adapt and learn, lead by example on all Shoppers Drug Mart initatives (eg. Derm Consultations, Makeup Artistry, etc.)
DUTIES & RESPONSIBILITIES:
Utilizes Sales Tracking Tools and Dashboard to set sales goals and adapt sales program to meet targets
Sells to customers and coaches / mentors staff in selling skills
Ensures sales maximized through developing effective sales techniques
Strives at a minimum to achieve and meet sales total department targets
Assists in determining that financial objectives for Beauty Boutique department are established and achieved
Ensures staff achieve productivity objectives
Ensures brand sales are tracked and annual targets are achieved
Always put the Customer fir st and provides su perior customer service, consultations, demonstrations (ie:
make-up applications, skin consultations, and fragrance demonstrations)
Monitors and communicates CSI survey results and objectives with team members
Uses tools and resources provided to demonstrate expertise, to build customer loyalty, and to grow sales. These tools include, but are not limited to:
beautyRX Derm Tools:
Moisture Checker and Video Microscope, iPad for eClienteling and to promote Assisted Selling, vendor or gift with purchase items, PC Optimum points program, samples, offers, Cosmetics and Makeup Brushes for application on Customers, etc.
Actively models the desired behavior with eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics, and monitors the usage by staff
Utilizes and maintains a robust Siebel - Back End eClienteling system
Books appointments for events and manages annual incremental event schedule
Promotes products through marketing and encourages use of the PC Optimum program
Introduces and promotes Assisted Selling to customers
Answers customer inquiries regarding products, return policies, etc.
Resolves customer complaints according to established guidelines
Ensures staff are trained to beauty sales standards
Mentors, coaches, trains, and motivates staff with respect to selling, make-up application, and consultations
Creates an environment where "selling is fun"
Assists in hiring quality Cosmeticians with excellent customer service and selling skills
Develops and reviews development plans with staff to upgrade skills
Challenges Cosmeticians continuously to attain targeted goals
Addresses performance issues directly, with respect and fairness, involving the Front Store Manager where necessary
Prepares performance appraisals in association with Front Store Manager
Recommends performance pay increases to the Associate-Owner
Demonstrates a professional image, including clean and complete uniform with name badge, full make-up, and wearing only cosmetic and fragrance brands that Shoppers Drug Mart sells
Ensures team and self utilizes Derm Centre (where applicable) when conducting Skin Care Demonstrations and Consultations with each Cosmetician, aiming to achieve "3" per eight hour shift or "1" per four hour shift
Articulates and demonstrates "Blue Culture Principles" and C.O.R.E Values"
Fosters an environment that supports "Blue Culture Principles" and "C.O.R.E Values" and engages team members
Utilizes sale s tools to continuously track Sales
Ensures Cosmetic Operating Standards are in place
Identifies "peak hours" and schedules shifts accordingly
Works with FSM to maintain balanced Cosmetic inventory and overall department image
Ensures staff attend and participate in Shoppers Drug Mart specific training programs ie:
Programs found on SDMU
Works with FSM to ensure pricing, signing, and ticketing of merchandise is accurate
Designates Beauty Experts as specific brand captains and ensures they attend appropriate vendor school
Reviews and uses customer service survey scores as a motivational and educational tool for the Beauty Boutique team
Adheres to image/ uniform guidelines and wears pager or headset at all times (if applicable)
MARKETING & MERCHANDISING
Works with merchandisers to implement displays to reflect promotional programs as communicated on the In-Store Web
Co-ordinates and implements in-store promotions
Follows New and Now calendar
Follows Beauty Boutique Merchandising calendar
Creates incremental calendar of in-store events
Conducts outbound marketing and networking within the community
Complies with all health and safety regulations
Complies with all store policies and procedures
Complies with loss prevention policies and procedures and ensures they are executed in the department
Acts professional at all times
Planning, Judgment and Decision Making
Independent thinking and decision making when dealing with issues related to customer's needs and wants
Judgment & decisions would be made based on ability to ask the right questions leading to product choice for the appropriate solutions
This position requires the ability to act upon tasks and goals outlined by management
Develops a yearly plan for personal development
Work in conjunction with the Associate-Owner and Front Store Manager to prepare and implement the Yearly Marketing Plan
Ability to analyze situations based on business observations and identify people that need special attention
Sales experience with a proven track record of achieving sales goals
Cosmetic experience - Proven ability to demonstrate make-up application, fragrance, skin care consultations
Effective verbal and written communication skills
Customer service oriented
Commitment to providing excellence in Customer Service
Previous experience in leading a team
Ability to work flexible shifts which may include nights and weekends
Ability to work in a fragrance filled environment
Ability to lift up to 50 pounds
Ability to climb ladder
Ability to bend and stretch to stock shelves
The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of and shall not be construed as a detailed description of all the work requirements that may be inherent in .
At Loblaw, we respect the environment, source products with integrity and make a positive difference in the community. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada's Top Employers.
Type of Role:
Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.
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