(N120) | Customer Services Manager

(N120) | Customer Services Manager

27 dic
|
Worldline Global
|
Madrid

27 dic

Worldline Global

Madrid

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled JOB PROFILE, then get ready to join our company!



We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.



You respond promptly to customer inquiries,

handle and resolve customer complaints



You are responsible to Obtain and evaluate all relevant information to handle product and service inquiries



You provide pricing and delivery information



You Organize workflow to meet customer timeframes



You Keep records of customer interactions and transactions



You are responsible for Communicating and coordinating with internal departments



You are responsible for preparing and Distributing customer activity reports



You track the progress and follow up on customer interactions



You ensure to provide feedback on the efficiency of the customer service process



You should Identify customer service trends and determines system improvements.



You coordinate customer service requirements by maintaining contact with customers and visiting operational environments.



You Improve customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.



Sign of Success:

You make sure that all the KPIs are achieved



You improve customer satisfaction



You implement the project successfully



Skills we cant do without:

Bachelors degree in business administration or relevant field.



A minimum of 3 years of proven experience in a customer service position.



Proficiency in Microsoft Office and customer service software.



Outstanding written and verbal communication skills.



Good understanding of management practices and techniques.



Enthusiasm and Passion.



Very High Level of English.



ITIL Services Management certification is a plus



In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include:

a rewarding salary, 32 days annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.



Whats more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.



Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.



Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

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