GO-373 - Italian/English HR Admin, Entry level

GO-373 - Italian/English HR Admin, Entry level

07 nov
|
Alight
|
Granada

07 nov

Alight

Granada

ROLE DESCRIPTION



Overall objective of the Role



To contribute and be part of the team responsible for the support and execution of payroll and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required 



Main Responsibilities 



Delivery Key responsibilities: 



- Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs 



- Where applicable ensure Data Management is performed accurately and on time 





- Ensure Tickets and Calls are responded within SLA timescales and to a high standard 



- Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation 



- Working knowledge of systems and tools to perform daily tasks 



- Ability to recognize and deal appropriately with sensitive and confidential information 



- Successful completion of all learning objectives 



- All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate



- Time Recording to be completed accurately and on time 



- NGA Security Standards are understood and adhered to 



- Contribute to team meetings and raise any issues immediately to your Service Manager 



- Ensure you are up to date with all NGA HR announcements 



- Participates in projects as needed and assigned 



Key Criteria to monitor performance



- Adherence to all Security and Compliance procedures 



- % Attainment of customer SLA agreements 



- Adherence to quality standards 



- Demonstrate professionalism and act responsibly 



NGA Core Competencies 



- Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.



- Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement 



- Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities 



- Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities 



- Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way 



IV. REQUIRED EXPERIENCE 



Professional / 



Job Experience 



- Basic understanding of MS Office tools such as Excel, Word, and PowerPoint 



- Flexibility to support a global and fast paced environment



- Attention to detail 



- Excellent written and verbal skills 



- Self-motivated and a willingness to learn 



Academic Degree 



Education and Training 



- High School diploma or equivalent 



Desired but not required: 



- Experience in customer service or working with HR and payroll data

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/19319209/go-373-italian-english-admin-entry-level-granada/?utm_source=html

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