IT Support Technician (Madrid) | [UWF19]

IT Support Technician (Madrid) | [UWF19]

07 nov
IT Support Technician

07 nov

IT Support Technician


Descripción de la oferta de empleo

We are currently hiring an IT Support Technician, on behalf of the European Space Agency, to support our team at their premises. Our new colleague will work with the 1st and 2nd level call resolution (on location and/or remotely) mainly for Windows devices and on occasion Apple Devices.

We encourage people with disabilities and from other diverse backgrounds to apply. We do not discriminate based on disability.

About the job

Make sure every staff member of the European Space Agency has a workstation, either PC or a laptop, whether this is a new one or replacement of the existing one or whether this is a printer,

a mobile phone or any other device and provide 1st and 2nd level support in delivery and deployment of such systems.

Evaluate, categorize, log requests while you offer the best service to solve any issue the users may have with their equipment.

Share knowledge in an open and transparent way and via different knowledge databases available to you and be willing to constantly learn and develop personally and professionally.

Contribute to improving procedures and working instructions, keep records accurate, perform the inventory checks, keep the numbers in order and prepare reports when needed.

Communicate with the users about the technical and functional use of the ESA Corporate services and applications or regarding the call status, installations, relocations and recovery of equipment.

About you

Vocational training in Information Technology or similar subject and at least 2 years of relevant experience.

Professional experience in troubleshooting hardware and software issues on either Apple or Windows systems and on mobile platforms as well as in providing support to Windows OS based client devices Windows 7, Windows and Mac OS based client devices such as mobile phones, tablets, laptops, etc.

Experience in 1st line networking LAN, WiFi, configuring and troubleshooting of networks in general, local printing facilities, mobile phones and smartphones and reporting on the same.

Experience with assisting users with (ideally) Office 365 in general, and in particular with Lotus Notes, Webex, SAP, Adobe, MS Office, Encryption tools, etc.

Be proactive and customer focused but at the same time courteous and respectful under stress under stress and tight deadlines.

Be an amazing team player as our team work is based on great values such as integrity, ethics, inclusivity, trust, respect, collaboration, open communication and (lots of) learning, among others.

Be willing to occasionally work outside of regular working hours, therefore you should be a flexible, enthusiastic and empathetic colleague with very good active listening skills to understand what is being requested and how you can actually help.

Have an excellent attention to details and a high standard in terms of quality of output as we are all about quality over quantity.

Be good at working with multiple tasks at the time, especially when the deadlines are tight. Prioritization and good planning are important here in addition to taking initiative and working independent.

Have at least a rudimentary sense of humour.

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