Ops Center Engineer - [HE567]

Ops Center Engineer - [HE567]

02 nov
NTT Ltd.

02 nov

NTT Ltd.


At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?

The Ops Center is a critical part of our future success and we are looking for absolutely and only the best people out there. The Ops Center Engineer,

supports the technical services and support function under the guidance of technical lead engineers.

Working at NTT

- Monitor, detect and prevent incidents.

- Effectively communicate, and escalate if necessary, complex technical issues to a broad range of customers.

- Supervise in real time the alarms and specific events occurred on every platform.

- Attend to consults and claims related to monitoring.

- Registry and resolution of incidents.

- Take ownership of customer issues of Tier 1 level and see problems through to resolution.

- Execute standard changes for customer request fulfilment.

- Support upper Tiers in the deployment of new solutions

What will make you a good fit for the role?

Personal Skills:

- Excellent phone and communication (written and oral) skills.

- Committed to providing quality service & results, ready to make a positive difference.

- Proactive and stress resistant.

- Ability to take decisions quickly and efficiently.

- Ability to prioritize effectively and work with a sense of urgency.

- Ability to work independently with a significant attention to detail.

- Ability to work well in an International team environment.

- Team spirit.

- Customer and service oriented.

- Drive and energy to achieve desired results.

- Logical and methodical problem-solving.

- Passionate about IT Technology.

Technical Skills and Education:

Will be valued: Routers, Switches, Linux, Unix, Windows Apache, Microsoft IIS, Tomcat, MySQL, Oracle, Troubleshooting,

problem solving and analytical skills. Education: Technical Degree.

Language Skills:

- Written and spoken English (fluent/native)

- Written and spoken Spanish (fluent/native)

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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