[M-078] - Technical Support Specialist (F/M)

[M-078] - Technical Support Specialist (F/M)

02 nov
|
EXFO
|
España

02 nov

EXFO

España

Job summary



 As a member of the Customer Support Team, you will bring your product expertise (system or telecom) in close cooperation with the R&D; teams.



What you’ll do



- Bring your Telecom or System expertise on probe type ‘passive EPC / Core CS IMS’, as well as on our troubleshooting tools and Analytics products

- Collaborate with development teams to improve the functionality of our products

- Bring your Telecom or System expertise to the pre-sales teams, taking into account technical developments and conformities

- Ensure that the delivered characteristics correspond to customer requirements in terms of telecom or system functionalities

• participate in the training of Customer Support L1 & L2 teams



• responsible for the analysis of complex telecom or system issues raised by customers



What we’re looking for



Technical skills



- Bring your added value on telecom or system issues and your knowledge of 4G / 5G network architecture

- Knowledge of all the main signaling procedures, protocols, algorithms on a specific part of the network (radio, access, core, applications)

- Have a good theoretical understanding of Data Networking and telecommunications

- Master the analogies between all current network technologies

- Bring a transversal view on the telecom aspects of the product and services.



Required aptitudes



- Autonomous, rigorous, and flexible and demonstrate a capacity for analysis and synthesis.

- Solid experience in strong interaction with international customers, and have shown, in this context, an excellent level of communication and leadership.

- Your interpersonal contact enables you to be recognized by the different teams with whom you work.

- Ability to work in an environment focused on innovation and team spirit.

- Passionate, curious and eager to learn.



Must have



Pertinent experience: 5 years of experience minimum in the telecommunication industry working with international customers.



Language requirements: Fluent in English.



Education: Graduated Telecom Science or Information Technology Engineer.



What we are offering :



- Working on innovating projects with new technologies

- Multi-site & Multidisciplinary teams

- Dynamic and collaborative work environment

- Modern Workspace

- AGILE work methodology

- Career development and mobility inside the Group



EXFO is an equal opportunity employer.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/19269742/m-078-technical-support-specialist-m-espana/?utm_source=html

Postulate a este anuncio

Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.

Suscribete a esta alerta:
Escribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por: [m-078] - technical support specialist (f/m)
Publica un nuevo anuncio gratuito
Necesitas publicar un anuncio? Con más de 1 millón de usuarios únicos al mes en corto encontrarás el candidato ideal para tu empresa, ¿qué estás esperando!
Publica ahora

Suscribete a esta alerta