[M-078] - Technical Support Specialist (F/M)

[M-078] - Technical Support Specialist (F/M)

02 nov

02 nov



Job summary

 As a member of the Customer Support Team, you will bring your product expertise (system or telecom) in close cooperation with the R&D; teams.

What you’ll do

- Bring your Telecom or System expertise on probe type ‘passive EPC / Core CS IMS’, as well as on our troubleshooting tools and Analytics products

- Collaborate with development teams to improve the functionality of our products

- Bring your Telecom or System expertise to the pre-sales teams, taking into account technical developments and conformities

- Ensure that the delivered characteristics correspond to customer requirements in terms of telecom or system functionalities

• participate in the training of Customer Support L1 & L2 teams

• responsible for the analysis of complex telecom or system issues raised by customers

What we’re looking for

Technical skills

- Bring your added value on telecom or system issues and your knowledge of 4G / 5G network architecture

- Knowledge of all the main signaling procedures, protocols, algorithms on a specific part of the network (radio, access, core, applications)

- Have a good theoretical understanding of Data Networking and telecommunications

- Master the analogies between all current network technologies

- Bring a transversal view on the telecom aspects of the product and services.

Required aptitudes

- Autonomous, rigorous, and flexible and demonstrate a capacity for analysis and synthesis.

- Solid experience in strong interaction with international customers, and have shown, in this context, an excellent level of communication and leadership.

- Your interpersonal contact enables you to be recognized by the different teams with whom you work.

- Ability to work in an environment focused on innovation and team spirit.

- Passionate, curious and eager to learn.

Must have

Pertinent experience: 5 years of experience minimum in the telecommunication industry working with international customers.

Language requirements: Fluent in English.

Education: Graduated Telecom Science or Information Technology Engineer.

What we are offering :

- Working on innovating projects with new technologies

- Multi-site & Multidisciplinary teams

- Dynamic and collaborative work environment

- Modern Workspace

- AGILE work methodology

- Career development and mobility inside the Group

EXFO is an equal opportunity employer.

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