Lee Wrangler - Customer Service Agent (Polish) [VQB049]

Lee Wrangler - Customer Service Agent (Polish) [VQB049]

31 oct
|
CPM International
|
Barcelona

31 oct

CPM International

Barcelona

We are looking for employees with a proficient level of Polish to strengthen our vibrant and motivated customer service team!





What will you be doing?



· Resolving customer queries quickly, effectively and efficiently via telephone and email



· Ensuring that the customer is the focus of everything that you do and proactively looking for ways to improve the customer experience



· Expertly manoeuvring systems and working in partnership with third parties (carriers, etc.) to investigate and resolve queries quickly and accurately



· Wowing our customers with amazing brand knowledge and championing the brand at all times



· Taking ownership for resolving a customer query and delivering on promises,

ensuring the customer is kept informed and a positive resolution is achieved



· Delivering a high-quality service, personalising communications to fit the customer's individual style, brand values and the required brand tone of voice





What are we looking for?



· A fluent level of Polish with exceptional grammar and spelling skills



· Fluent level of English (both written and spoken)



· Previous experience working in a customer-facing environment and a genuine passion for world-class customer service



· Confidence and an enthusiastic telephone manner



· Strong administrative skills with a keen eye for detail



· A professional outlook and proactive approach to problem solving



· A strong team-work ethic and a "can do" attitude





What do we offer?



· Full-time contract (39 hours/week)



· Schedule: Monday - Friday from 9am to 6pm



· Salary: 16.500€ gross per year



· 24 days holiday per year on full time basis



· Being part of a constantly growing company & team, with endless opportunities for career development



· A modern, international & friendly working environment - one of the best in the city!



· Work hard and have fun! We offer a variety of social events throughout the year



· Corporate discounts at local bars, cafes, restaurants and health & well-being outlets



· Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/19269375/lee-wrangler-customer-service-agent-polish-vqb049-barcelona/?utm_source=html

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