Lee Wrangler - Customer Service Agent (Polish) [VQB049]

Lee Wrangler - Customer Service Agent (Polish) [VQB049]

31 oct
CPM International

31 oct

CPM International


We are looking for employees with a proficient level of Polish to strengthen our vibrant and motivated customer service team!

What will you be doing?

· Resolving customer queries quickly, effectively and efficiently via telephone and email

· Ensuring that the customer is the focus of everything that you do and proactively looking for ways to improve the customer experience

· Expertly manoeuvring systems and working in partnership with third parties (carriers, etc.) to investigate and resolve queries quickly and accurately

· Wowing our customers with amazing brand knowledge and championing the brand at all times

· Taking ownership for resolving a customer query and delivering on promises,

ensuring the customer is kept informed and a positive resolution is achieved

· Delivering a high-quality service, personalising communications to fit the customer's individual style, brand values and the required brand tone of voice

What are we looking for?

· A fluent level of Polish with exceptional grammar and spelling skills

· Fluent level of English (both written and spoken)

· Previous experience working in a customer-facing environment and a genuine passion for world-class customer service

· Confidence and an enthusiastic telephone manner

· Strong administrative skills with a keen eye for detail

· A professional outlook and proactive approach to problem solving

· A strong team-work ethic and a "can do" attitude

What do we offer?

· Full-time contract (39 hours/week)

· Schedule: Monday - Friday from 9am to 6pm

· Salary: 16.500€ gross per year

· 24 days holiday per year on full time basis

· Being part of a constantly growing company & team, with endless opportunities for career development

· A modern, international & friendly working environment - one of the best in the city!

· Work hard and have fun! We offer a variety of social events throughout the year

· Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

· Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

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