Communication Analyst, Customer Experience - WR-615

Communication Analyst, Customer Experience - WR-615

14 oct
The International Air Transport Association

14 oct

The International Air Transport Association


About the team you are joining

We are looking for a self-motivated, highly independent, andtalented Communications Analyst to work at the IATA Customer ExperienceCommunication Hub.

Our team is present in Beijing, Madrid, Montreal, andSingapore proving customer support service to IATA products and servicesincluding financial services, industry business intelligence, training,publications, and travel & tourism solutions.

The Customer Experience (CX) team is part of the IATACustomer Service Center and is responsible for the strategic design anddelivery of the key experience pillars to provide value to our customers.

The IATA Customer Service Center (CSC)

provides support to awide range of members and/or customers across the full air transport aviationvalue chain.

Reporting to the Manager Customer Experience, the incumbentwill be responsible for the CXCommunication Hub and for the strategic management of all customercommunications across products and services supported by the IATA CSC.

What your day would be like

Produce high-quality content that engages customers andbuilds IATA brand recognition;

Consolidate the IATA CSC Annual Communication Calendar;

Gather communication requirements from differentstakeholders across the IATA organization;

Develop the necessary communication assets (i.e.,communications, step-by-step guides, brochures, banners, videos, etc.) for ourcustomer online and offline touchpoints;

Participate in communication re-design elements for otheroperational activities.

We would love to hear from you if

You are an excellent communicator, with brilliant written,visual design and organizational skills;

If you possess:

Bachelor’s degree in communication, copywriting, marketing,or relevant field;

Work experience in a similar role will be an asset;

Management of HTML emails auto-responder tools (Pardot,Active Campaign, Mailchimp, etc.);

Outstanding written and verbal communication skills;

Ability to build collaborative relationships with multipleand diverse stakeholders, both internal and external;

Ability to perform under pressure and within variableworking hours and schedules;

Management of editing software for videos and other ofaudio-visual materials, including videos, images, illustrations, etc.;

Fluency in English; knowledge of other languages would be anasset.

Travel Required: N

Diversity and Inclusion are one of our key priorities and we want to role model it. We are committed to building a team that represents a variety of backgrounds, perspectives and skills in which you can contribute at your best and be who you are. The more inclusive we are, the better we will be able to thrive to represent, lead and service the airline industry. If there is anything we can do to create a more comfortable interview experience for you, please let us know.

Learn more about IATA’s role in the industry, our benefits, and the team at . We are looking forward to hearing from you!

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