Head Of Operations - [FJP-347]

Head Of Operations - [FJP-347]

13 oct

13 oct



Booksy is the leading beauty marketplace for finding, scheduling and managing appointments (with over $3bn annualized GMV run-rate and over 13 million bookings per month worldwide), anchored by a SaaS solution for business management. We are headquartered in Silicon Valley (USA) and have over 800 employees based in offices across seven countries (US, PL, UK, BR, ES, ZA and MX).

2021 has been a transformative year for the business in Spain and our growth continues to rocket! To support Booksy's continuing success in Spain, we are currently looking for:

Head of Operations - Spain

(Location: HQ in Madrid / flexible location within Spain)

Context on the role:

- Spain is a highly successful and rapidly expanding market for Booksy. We have built a strong team of over 50 (and growing) people across Sales, Customer Success, Operations, Marketing and Support functions

- The vision for our operations model is to ensure that the Sales and Customer Success teams can focus on building an in-depth understanding of our customer needs and be product experts, combining these two elements to bring new customers to Booksy and delivering best-in-class product experience

- The Head of Operations will play a pivotal role in that vision by developing and operating the analytical, process and systems backbone that will underpin our business

- The Head of Operations will also act as an aide and close collaborator for the Country Manager in identifying and developing new growth opportunities, defining and implementing change initiatives, managing the day-to-day operations of the business and other ad hoc projects


- This is a multi-faceted senior role with the primary objective being to ensure our customer facing teams (sales, customer success) can execute their roles efficiently and effectively

- You will work closely with the Country Manager and department heads to ensure smooth operations across all supporting processes (e.g. pipeline management, planning and budgeting, reporting, quality assurance, payment collection, recruitment)

- You will lead projects and engage with other teams to improve the operational effectiveness of sales, customer success and supporting processes, systems and tools

- Monitor operational metrics to anticipate and mitigate performance challenges for the business

- Serve as the expert for the local market teams on sales and customer success systems, processes and tools

- Support the Country Manager in various analytical and strategic tasks (e.g. identifying new growth opportunities, budgeting, designing and calculating sales commissions, measuring the commercial impact of new initiatives, conducting competitive assessment)

- You will need to act like an owner and not be afraid to get your hands dirty from time to time on projects to ensure effective execution. 


- Over 5 years of professional experience in process improvement, project management, analytical or consulting roles (ideally including experience in a fast-growth international business environment e.g. SaaS, marketplace or other technology business)

- Excellent problem-solving and analytical skills

- High level project management skills with demonstrated ability to execute multiple projects on multiple timelines involving multiple stakeholders and to measure their impact

- Strong business acumen with the ability to translate business strategy into effective processes, systems and tools

- Proactive and pragmatic approach with a focus on getting things done

- Strong interpersonal and communication skills with the ability to work across various functions

- Full professional fluency (level B2+) in English & Spanish (other languages beneficial)

- Can do attitude

What we offer in return

- Being part of a rapidly growing international business on track to become a Unicorn and the largest online marketplace for beauty services globally

- Working closely with other global and country teams in a highly collaborative international environment

- Competitive remuneration package

- Truly flexible working policy &

- Support in the development of your skills and opportunities for professional growth within the company

- Quarterly and monthly Booksy outings / events

- Compact office in central Madrid with flexible working policy

- Covid-19 Psychotherapist support

More about Booksy

Booksy raised $119m in VC funding to date with investors including Cat Rock Capital, Sprints Capital, Piton Capital, Enern, Industry Ventures, XG Ventures, OpenOcean, Manta Ray Ventures, VNV Global, Inovo, Kai Hansen and Zach Coelius. We also partnered with major tech brands including Facebook, Instagram, Google and Yelp to ensure seamless booking experience directly on their platforms. Booksy is also within the select group of global providers integrated in the Appointments on Facebook scheduling tool. We have been successfully delivering on the customer-first promise, with over 65% of merchants likely to recommend Booksy to a friend or colleague. Our leadership team commands a mix of track-record at highly successful startups (iTaxi, Eo Networks, Docplanner) as well as experience from leading blue-chip and consulting companies (Google, Airbnb, Uber, eBay, Groupon, Wonga, McKinsey, Kearney, BCG, PwC, EY).

www.booksy.com - Booksy marketplace

www.booksy.biz - Booksy for Service Providers

www.booksy.com/download - Download Client app

More about Booksy’s key milestones and achievements

Booksy raises $70M war chest to acquire salon appointment apps, expand internationally (https://tinyurl.com/y5kfoyjg)

Booksy: The Polish ‘Uber of beauty and wellness’ scoops £51M, plans UK expansion (https://tinyurl.com/3jxaptjy)

Booksy values

#1 People First

- Empower and elevate service providers, consumers and their communities

- Be authentic, transparent, and trustworthy with those we serve externally and with other Booksy employees

#2 Act Like an Owner

- Take responsibility for your actions and results

- Treat commitments and agreements seriously

- Proactively look beyond direct scope of work to make Booksy a better place

#3 Work as a Team

- Trust in each other's ability to do their job

- Encourage healthy collaboration among teams

- Give credit to people who contribute

#4 Shoot for the Moon

- Set your sights on the best and never settle for what’s mediocre

- Go beyond boundaries and take a different approach when you hit obstacles

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