Concierge - (WD869)

Concierge - (WD869)

05 oct
Mandarin Oriental Hotel Group

05 oct

Mandarin Oriental Hotel Group


Provide guests access to all that Barcelona’s and Cataluña has to offer.

Offer a warm, sincere and personalized welcome to all guests.

Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history.

Have an in depth knowledge of directions, travel time, cost and various forms of transportation.

Maintain a constantly updated database with extensive information about city highlights.

Demonstrate firsthand knowledge of the recommendations with thorough research.

Is proactive and able to anticipate the complete requirements to make the experience a success.

Enquire as to the success or enjoyment of the recommendations made.

Maintain a consistent and sufficient level of brochures, maps and handouts.

Is knowledgeable of all in-house and arriving guests.

Is aware of all daily events in the hotel.

Arrange tickets for theatre, sporting events and local attractions.

Make and confirm dining reservations.

Arrange for package delivery and pickup for guests.

Provide guests with a confirmation card for dining reservations, transportation, theatre tickets, etc.

Communicate all important details to management and colleagues.

Maintain a clean, neat and organized desk.

Act as a guide when guests ask for direction and physically assist them to their destination within the hotel.

Provide clear directions for all guests travelling outside the hotel.

Respond to all guest needs and requests.

Other activities as deemed appropriate by the Chief Concierge or Director of Rooms.

Other projects as assigned by the management of the Hotel.

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