GF050 - Nespresso Global Business Insights Analyst

GF050 - Nespresso Global Business Insights Analyst

28 sep
|
Nestlé Nespresso SA
|
Esplugas de Llobregat

28 sep

Nestlé Nespresso SA

Esplugas de Llobregat

Position Snapshot



Nespresso



Global position located in Barcelona (Esplugues de Llobregat)



Grade: H



Permanent position



Position Summary



The Global Business Insights Analyst has a transversal role within the Global B2C Nespresso team.



He/she will contribute on delivering reliable insights & recommendations to support the execution of the Global Business Strategy and its Must Win Battles to achieve top/bottom lines ambitions with a strong focus on customer centricity (B2C & B2B).



He / she will work in a challenging context of Channels Digitalization and End-to-End Personalization at scale ambitions.



A day in the life of...



Omnichannel Data Management







- Leverage data to report and analyze sales channels business performance (Ecommerce Web & App, Marketplaces, Eretail, Trade, CRC and Boutiques)

- Define KPIs (new features, business model etc..) and targets whenever relevant

- Lead & design dashboards & reports automation projects

- Maintain dashboards & reports

- Ensure the reliability & consistency of these dashboards & reports across units & markets (Channels, CRM, Finance, Markets)





Omnichannel Business Analysis, Insights & Recommendations



Business Performance





- Analyze the channels business performance and build recommendations and insights to drive commercial success of our B2C & B2B sales channels (Ecommerce, Trade, Boutiques, CRC)

- Deliver business performance analysis & recommendations on several omnichannel dimensions (e.g. Features performance, E2E personalization, Trade, Boutique & Customer Service Analytics, etc)

- Size business opportunities for Omnichannel initiatives





Digital Journey Performance





- Work closely with Data analysts, Data Scientists to analyze key omnichannel user journeys, identify optimization and pain points to propose actionable recommendations to achieve our E2E personalization ambitions

- Identify & recommend key opportunities to feed the A/B testing and personalization roadmap





What Will Make You Successful



Education:



A graduate of a Bachelor of Science program or a higher level post-secondary educational program in Computer Science, Math, Engineering, Operation Research, or quantitative disciplines (desired)



Experience:





- Min. 7 years hands-on experience in Data analytics / Business analytics / CRM / Reporting

- Advanced SQL

- Advanced in Excel

- Experienced with BI and data visualization tools (Power BI a plus)

- Working knowledge of the Google suite (Google Analytics, Campaign Manager, Google Cloud Platform etc..) or Adobe Analytics

- Strong ability to translate data into insights to management with accuracy, reliability

- International exposure or experience in working with multicultural teams is an advantage

- An individual that can change directions quickly to respond to new information and changing circumstances with pragmatism

- Good communicator with presentation skills, both verbal and written

- Able to prioritize and manage several projects at the same time

- Able to drive discussions with senior management on business performance and strategic topics

- Very skilled in English, both written and spoken



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