SalesForce Consultant | (FEC-717)

SalesForce Consultant | (FEC-717)

27 sep

27 sep



Since its foundation in 1925, the DEKRA promise has been to ensure the safety of human interaction with technology and the environment. DEKRA achieved revenues of around €3.1 billion in 2017. The company currently employs around 44,000 people in more than 50 countries on all five continents.

We have a clear and ambitious vision of the future. The vision for our 100th birthday in 2025 is to see DEKRA as the global partner for a safe world.

Salesforce Consultant

An exciting opportunity has arisen in our Global IT Division. See below the job description

- Close collaboration with product owners, business analysts, and users in the analysis of business processes and requirements (processes, security, usability)

- Proactive usage of your product knowledge to increase business value of our implementation on our Sales, Experience and Service Clouds in terms of requirements analysis, consulting, configuration and support

- Implementation, documentation and testing of solutions on our global Salesforce platform (e.g. user administration, manage fields/relationships, workflow rules, approval processes, page layouts, security, validation rules, email notifications, custom buttons/links)

- Analyze and resolve incidents, fulfill service requests, and validate, clarify and refine new requirements as part of our 2nd and 3rd level application management team

- Play an active role during deployments and releases

- Support in data migration and in the execution of data loads and data fixes

- Close cooperation with IT units on the Interface design to connected systems

- Being part of an international team for Salesforce platform management, facilitating roll-outs and interdisciplinary development projects


- Bachelor of Science (B.Sc.) or comparable qualification with relevant professional experience

- Good knowledge of customer facing processes (Sales & Aftersales)

- Enjoy working in international projects with an affinity for designing customer-centric sales and marketing processes

- Excellent troubleshooting skills

- Ability to listen actively and analyze requirements in a profound manner

- Commitment as well as communication, presentation and moderation skills

- Convincing attitude, enjoy team-oriented work and mental flexibility

- Fluent in written and spoken English.

- Good Spanish or German Language skills

- Further languages are an advantage

Preferred Qualifications:

- Current Salesforce Certification “Salesforce Certified Administrator” is a must

- Current Salesforce Certifications such as Certified Advanced Administrator, Sales Cloud Consultant and Service Cloud Consultant or further are a plus.

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