MDK984 | Customer Service Representative - Pharmaceutical Logistics

MDK984 | Customer Service Representative - Pharmaceutical Logistics

27 sep
MWI Animal Health

27 sep

MWI Animal Health


Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

World Courier

Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives,

we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 10 corporation AmerisourceBergen.


Position Summary

World Courier is recruiting for a Customer Service Representative, supporting our clinical trial projects for some of our key clients. This position is available as a fixed term contract of up to 8 months. Primary contact for specific clinical trial clients, providing dedicated operational and customer service support by:

- Handling enquiries, bookings and reports.

- Planning shipping solutions according to the specific requirements of each clinical study.

- Maintenance of the clinical trial database.

Primary Duties and Responsibilities

- Handling enquiries from clients, agents and World Courier offices via phone and email.

- Receive booking via phone/email and create order in World Courier system.

- Maintain the clinical trial database, including:

- Logistic set up of new clinical trials and entering into the database.

- Check that sites in other countries have been supplied with instructions and provide copies of all instruction to the customer if requested.

-Update the database and ensure requested updates are processed.

- Monitor and track ongoing shipments, reacting to any deviation from the plan.

- Keep clients and World Courier offices updated to the status of their shipment, especially in regards to delays.

- Action notes sent and received in the system.

- Determine which shipping solution should be used for certain shipments and any packaging issues.

- Communicate any temperature results as soon as possible after delivery, checking and noting any deviations.

- Compile daily, weekly and monthly study specific reports, follow up reports and noting any deviations.

- Compile daily, weekly and monthly study specific reports. Follow up reports and performance reports.

- Recognizes important information and makes immediate use of this information (Holiday lists, All Station emails, Ops memos).

- Work with regulations (ADR/DGR/AITA) as well as local laws and guidelines.

- Build and maintain relationships with World Courier offices and clients.

What your background should look like 

Candidate Requirements

- Education of graduate or similar.

- English language to a very high level, both verbal and written.

- Previous B2B (business to business) customer service experience - ideally internationally.

- Experience with the logistics and/or pharmaceutical sectors would be beneficial.

- Professional and confident presentation skills.

- Proficiency with working tools such as PowerPoint, Excel and Word

- Fluency in English.

- Strong communication skills – both verbal and written.

- Ability to independently manage multiple tasks, work under pressure and meet deadlines.

- Able to provide relevant ad-hoc information on request.

- Excellent organizational and time management skills.

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.


Full time

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

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