Associate - Business Operations (KHQ-887)

Associate - Business Operations (KHQ-887)

25 sep

25 sep



Job Description

Job purpose

Main responsibilities for this job position will be managing disputes on behalf of the airlines. The candidate must have demonstrated experience in Chargebacks management and knowledge of Card payment systems .

This position requires monitoring, understanding and analysis of the disputes within different platforms. Besides this position requires to understand and analyze customer requirements in order to integrate them into our current solutions afterwards.

What will you do?

- Manage numerous deadline specific dispute requirements and meet strict requirements to ensure minimal loss to our clients.

- Process disputed transactions received from payment partners, per established procedures,

to avoid unwarranted losses.

- Analyze disputed transactions to determine the appropriate response and backup documentation requirements to defend disputes.

- The position will require the reviewing of complex/unique situations regarding underwriting, chargeback and fraud patterns with senior staff in order to make recommendations for actions in regard to these issues.

- Demonstrated proficiency in customer service and fraud investigation.

What do you need to know?

- + 3 years of experience

- Knowledge of Credit Card entities (Mastercard, Visa, etc…) Operating rules and regulations preferred.

- Solid experience and knowledge of the intricacies of bank card processing including a comprehensive understanding of various types of merchant billing, refunds and the analysis of credit card transactions.

- Experience in financial services and/or risk management.

- Fluent in English

- Requires strong communication and team-work skills. Ability to communicate effectively with peers as well as management.

- Strong analytical and critical thinking skills and advanced judgment capability.

What do we offer?

- Flexible working hours

- Meal vouchers

- Smart working: possibility to work from home

- Training Courses and Workshops

- Healthy lifestyle (fresh fruit, yoga classes, etc)

- Work-life balance

- Excellent, dynamic, and multicultural environment

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