Customer Care Specialist GERMAN | (CSC039)

Customer Care Specialist GERMAN | (CSC039)

23 sep
|
Criteo
|
Barcelona

23 sep

Criteo

Barcelona

Description



<;p>;<;strong>;Who we are<;/strong>;<;/p>;<;p>;At Criteo, our culture is as unique as it is diverse. With offices around the world, our incredible team of 2,600 Criteos collaborates to create an open & inclusive environment. We work together to achieve our goals, push boundaries, and be impactful. All of this supports us in our mission to power the world’s marketers with trusted & impactful advertising.<;/p>;<;p>; <;/p>;<;p>;As Customer Care Team we see the client at the center of everything we do.

We provide an excellence customer support and enable our clients drive better commerce outcomes through our world-leading Commerce Media Platform.<;/p>;<;p>; <;/p>;<;p>;<;strong>;What you will be doing?<;/strong>;<;/p>;<;p>;o As you are the first point of contact for Criteo, your goal is to provide an excellent customer support to all incoming client requests using email or live chat.<;/p>;<;p>;o You work in a multinational Customer Care Team responsible for all European clients where collaboration, communication and teamwork is key to solve our clients’ requests.<;/p>;<;p>;o You provide support to the clients if the requests are related to campaign setup, budgets, creatives, technical issues, billing and payments. You escalate the performance related questions internally, to the Account Strategy team.<;/p>;<;p>;o You have interest in learning and solving technical issues to help clients running a desired advertising campaign.<;/p>;<;p>;o You have good organizational skills to know where the right information is or how to find it. You enable Criteo clients to navigate through and use our Advertising Platform by sharing the right instructions.<;/p>;<;p>;o You provide an excellent operational service to our clients by applying SLAs and demonstrate prioritization skills.<;/p>;<;p>;o You understand the importance of tracking customer support efficiency metrics (reply time, resolution time, CSAT) ensuring you follow this in your day to day.<;/p>;



Requirements



<;p>;<;strong>;Who you are?<;/strong>;<;/p>;<;p>;o <;strong>;Fluency in English and German is a must<;/strong>;<;/p>;<;p>;o Client centricity - ability to understand customers' need and provide the best solution.<;/p>;<;p>;o Strong attention to detail<;/p>;<;p>;o Ability to multi-task, prioritize, and manage time effectively<;/p>;<;p>;o Capacity to explain things simply and demonstrate value to clients<;/p>;<;p>;o At ease to work on different platforms and tools (Excel/Salesforce/internal platforms)<;/p>;<;p>;o Ability to work and deliver strong results in a dynamic environment<;/p>;<;p>;o Strong technological knowledge, with a passion for technical reading and writing<;/p>;



Offer



<;p>;<;strong>;Why you'll love us<;/strong>;<;/p>;<;ul>;<;li>;Competitive compensation <;/li>;<;li>;Career advancement and global mobility opportunities <;/li>;<;li>;Medical and dental insurance to maintain your client-facing smile <;/li>;<;li>;Generous vacation policy <;/li>;<;li>;Daily lunch vouchers to keep you going <;/li>;<;li>;Flexible remote work policy<;/li>;<;/ul>;<;p>; <;/p>;<;p>;At Criteo, we are committed to creating an environment where all Criteos feel a sense of belonging. We nourish our diversity by listening to all cultures within Criteo - and there are many. We are proud to be a global team and conscious that it takes people with different perspectives, thoughts and cultures to succeed.<;/p>;

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/18915920/customer-care-specialist-german-csc039-barcelona/?utm_source=html

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