Global Business Services Program Manager, | YWF283

Global Business Services Program Manager, | YWF283

16 sep
|
Sin nombre
|
Madrid

16 sep

Sin nombre

Madrid

Job Description:

Job DescriptionReporting to the VP of Strategic Transformation, the Program Manager will lead the migration of business processes and functions into our network of SSCs. Partnering with business units and stakeholders, the Program Manager will define the business case for the migration of services and develop the roadmap for the implementation of services into our SSCs. Your core focus will be on project management, transition and migration and business optimization developing a strategy for productivity improvements, including automation and digitization of business processes and services together with Shared Service Centers operations and businesses and functions Global Process Owners. You will:



Partner with the VP of Strategic Transformation to optimize the delivery of cost-effective and reliable services to Importante empresa clients such as back-office processes and support function activities; Oversee the development of our three existing SSCs and ensure that businesses processes are migrated across in accordance with agreed deliverables; Partner with Importante empresa business units and functions to analyse business cases and evaluate if back-office processes and laboratory and testing services can be migrated to an SSC; Define the roadmap for the continued digital transformation of SSC service offerings with a focus on process automation and robotics improvements; Ensure that the migration of services and processes aligns with pre-defined best practices, processes and systems standardization with a focus on harmonization and simplification;Define and develop the governance strategy for our SSCs with a focus on Service Level Agreements (SLAs) and other relevant KPIs; Line management of two Project Managers who are managing the transition of services from Importante empresa business units to SSCs;Partner with our Digital & Innovation and Corporate IT teams to work on digitization and automation of services being migrated to SSCs;Collaborate with HR and Talent Acqusition teams to define and forecast the Importante empresa requirements and costs for existing and potential SSC locations; Support the development of exisiting SSCs in Poland, Colombia and the Philippines with a view to enhancing capability and growing the volume of work handled; Act as a leading member of the GBS Steering Committee along with other senior Importante empresa stakeholders from Finance, IT and the Operations Council;Monitor SSC initiatives to ensure they meet agreed scope, financial and timeline objectives;Continue to develop Importante empresa-s service migration methodology; QualificationsWe would expect you to have:

A university degree in Management, Finance or Economics or a similar or relevant subject; Project Management qualifications such as PMP, ITIL or Prince2 a plus;Proven background and experience of managing the migration of business processes and services to an SSC environment;Proven interest and experience of leading the digitization and automation of business processes in an SSC; Demonstrated ability to communicate with executive level managementProven experience of working within a complicated or matrix organisation on an international level;To be successful, you will rely on the following skills:

Proven communication skills and ability to gain trust, respect and buy-in from stakeholders ranging from senior executives to junior employees;Ability to motivate teams to deliver best in class services; Strong analytical, communication and interpersonal skills; Ability to act quickly and decisively and able to make tough calls;Additional InformationThis is a global position and the job holder will be required to travel to each SSC on a quarterly basis. This position will also involve travel at short notice;

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/18862466/global-business-services-program-manager-ywf283-madrid/?utm_source=html

Postulate a este anuncio

Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.

Suscribete a esta alerta:
Escribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por: global business services program manager, | ywf283
Publica un nuevo anuncio gratuito
Necesitas publicar un anuncio? Con más de 1 millón de usuarios únicos al mes en corto encontrarás el candidato ideal para tu empresa, ¿qué estás esperando!
Publica ahora

Suscribete a esta alerta