Product Specialist - (S251)

Product Specialist - (S251)

15 sep
|
Sprinklr
|
Madrid

15 sep

Sprinklr

Madrid

What You'll Do as Platform Success Manager



- Identify, comprehend and clearly articulate clients' requirements to define, analyse and implement an end-to-end solution.

- Analyse and elevate client’s engagement with the platform features and capabilities, adoption of the product and create a compelling business case for adopting new features , hence paving way for an upsell or cross-sell.

- Analyse clients’ performance and prescribe methodologies for optimal budget management, faster growth, higher conversions and an effective customer engagement.

- Collaborate with our technology partners to build expertise on the social media management software.



- Provide an effective reporting mechanism for highlighting prime metrics and key performance indicators.

- Identify opportunities for increased efficiency for clients and provide subject matter expertise on best fit across message, media & channel.

- Work with clients to improve the paid services and its alignment with the client's core business .

- Capturing development areas for product improvement and drive interlocks with product managers and engineering for necessary enhancements. 



Who You Are & What Makes You Qualified



- 6+ years of overall working experience with 4-6 years of experience in Web technologies , CRM or SaaS platforms and/or digital marketing experience in social platforms .

- Advanced analytical skills with proven competency in Data tools and methodologies , ability to collate , harmonise and visualise data and present the statistical merit in a business case.

- Excellent written and verbal communication skills, articulation skills and a compelling executive presence.

- Ability to interpret Industry specific trends across different verticals or lines of business.

- Ability to operate in an autonomous way , dive deep, engage stakeholders across regions and lead change management.

- Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.

- Demonstrated passion for the social technology universe.

- Direct experience in working with or for social media management software is preferred.

- Social media ads certifications or Digital Marketing Certifications is preferred.

- University Degree preferably in STEM 

- Work Timings from 2-11PM IST



ADS PSM



What You'll Do - list job responsibilities



- Identify, comprehend and clearly articulate clients' requirements to generate an end-to-end advertising solution

- Analyse and elevate client’s consumption of contract, adoption of the product and generation of upsell or cross-sell

- Assist team in building social media advertising campaigns on Facebook, Instagram, Snapchat, Twitter, LinkedIn & YouTube for world’s leading brands mapped to their business needs

- Analyse clients’ performance and prescribe methodologies for optimal budget management, faster growth, higher conversions and greater ads reach

- Collaborate with our technology partners to build expertise on the social media management software

- Provide an effective reporting mechanism for highlighting prime metrics and key performance indicators

- Identify opportunities for increased efficiency for clients and provide subject matter expertise on best fit across message, media & channel

- Work with clients to improve the paid service itself and its alignment with client’s core business

- Track team members’ productivity and identify opportunities in processes for increasing efficiency

- Capturing development areas for product improvement and closed looping with product managers and engineering for necessary corrective actions

- Actively make sure that you are knowledgeable on all Sprinklr software products

- Actively make sure you are knowledgeable on native channel’s ad products package



Who You Are & What Makes You Qualified - list experience and skill requirements?



- 6+ years of overall working experience with 4-6 years of experience in digital marketing, campaign execution experience in social platforms and social account management at a brand or agency

- Advanced excel skills with efficiency in using v-lookups, pivots, charts, data interpretation and handling high volumes of data sets

- Excellent written and verbal communication skills

- Industry specific knowledge across different verticals or lines of business

- Analytical mind-set with attention to detail and excellent problem solving skills

- Ability to think independently and learn as a member of a team

- Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight

- Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Twitter,YouTube, Instagram, LinkedIn)

- Direct experience in working with or for social media management software is preferred

- Social media ads certifications, like Facebook Blueprint, Google Adwords, etc are a must

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