C350 Connectivity Systems Analyst

C350 Connectivity Systems Analyst

14 sep

14 sep



The Hopper Hotel Supply team is responsible for delivering the most compelling and competitive suite of travel inventory to our global user base. The Connectivity Systems Analyst will ensure that Hopper is consistently at the forefront of connectivity technology offering the best prices and products available in the market. You will collaborate closely with product managers, engineers, business development managers, data analysts, customer support, and externally with Hopper’s technology partners such as technology providers, hotel chains, third-party API providers, and others.The Connectivity Systems Analyst will be responsible for sourcing, evaluating, prioritizing,

and managing the execution of integrations with hotels’ and aggregators’ direct and indirect channels. They are the subject matter expert on new connectivity channels, innovative product offerings, and cutting-edge technologies in the rapidly changing landscape of hotel distribution. The role is responsible for building and maintaining a pipeline of opportunities, effectively articulating the benefits and tradeoffs of each to varied stakeholders at all levels of the organization, and crafting a robust playbook and framework to execute against and iterate on in order to continuously deliver supply enhancements with ever-increasing velocity and quality.

Minimum qualifications

- 4+ years of proven success in product, technical, or operational role, preferably in startup and/or high-growth environments

- Extensive experience working cross-functionally with technical and commercial teams to build programs that meet and exceed expectations

- Technical fluency to work effectively with engineers to assess, integrate, and manage third-party APIs, especially CRS’s, direct connections, Channel Managers, or other content aggregation providers

- Experience acting as product owner in scrum team, aligning and enabling teams to deliver with speed, quality, and ownership

- Proven success building dashboards, analyzing data, drawing accurate conclusions, and adjusting strategy or priorities accordingly

- Strong relationship management skills to build and nurture transparent, mutually beneficial collaboration with internal and external stakeholders

- Aptitude to challenge the status quo and devise creative solutions that can encompass both legacy standards and emerging technologies

- Exceptional ability to grasp, manage, and articulate complex systems

- Excellent written and verbal communication skills in English

- A creative and detail-oriented approach to problem-solving

- A proactive, self-motivated work ethic

- No ego. Dedication to doing what is right for the customer and the company

- Strong time management and prioritization abilities

- A customer-obsessed focus and positive, team-oriented attitude

- Excellent judgment and the confidence to make important trade-offs under pressure

- Aptitude to work in a dynamic, high-growth business that operates at a very fast pace

- A passion for Hopper’s mission to build the most customer centric travel marketplace on Earth

Preferred qualifications

- Experience originating and leading connectivity, supply, or procurement programs for online travel agencies (OTAs) or other online marketplaces

- Familiarity with the Channel Managers, CRS and Switch landscape and other emerging technologies in the travel sector

- Experience with travel technology in a technical, operational, product, or strategic role

- Understanding of end-to-end online travel agency (OTA) workflows from shopping through servicing

- Fluency with CRS, Channel Manager, or other hotel and travel industry systems, especially Synxis/Sabre, Travelclick/Amadeus, HBSI, Dhisco/Derbysoft


- Learn the ins and outs of Hopper’s hotel supply ecosystem to be able to identify areas of opportunity for improvement in both breadth and depth of supply

- Keep a pulse on current capabilities, new developments, and emerging technologies at the industry and supplier-level

- Make data-driven decisions to shape Hopper’s multi-sourcing supply strategy

- Create strong business cases that are clear, concise and earn buy-in from stakeholders to get impactful opportunities onto the product roadmap

- Work collaboratively with product managers to ensure product requirements are clearly defined and properly scoped to optimize for cost, effort, and impact

- Translate technical considerations and dependencies between engineers, product managers, customer support agents, and third-party suppliers

- Investigate, specify, and coordinate the implementation of supply enhancements

- Provide accessible subject matter expertise on hotel distribution technologies within and across teams whose products interact with hotel supply

- Resourcefully troubleshoot and escalate issues that arise from internal bugs and third-party changes and outages

- Create documentation, continuously-updated project tracking, and transparent resources for teams and stakeholders to easily self-serve information for the connectivity program

- Maximize the business impact from each opportunity by rigorously analyzing performance and identifying areas for improvement and added value

- Work with team members and strategic partners distributed around the globe


- Well-funded and proven startup with large ambitions, competitive salary and stock options

- Unlimited PTO

- WeWork All Access Pass / Work-from-home stipend

- Entrepreneurial culture where pushing limits and taking risks is everyday business

- Open communication with management and company leadership

- Small, dynamic teams = massive impact

Despite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has seen its valuation more than double since early 2020, reflecting the strength of our mobile-only marketplace and the value customers are deriving from our proprietary suite of fintech offerings. Here are just a few stats that demonstrate our recent growth:- Hopper’s valuation is now over $3.5B, reflecting the strength of its mobile-only marketplace and value customers are deriving from the company’s proprietary suite of fintech offerings.- Based on its current run rate, Hopper is pacing towards 330% revenue growth compared to last year, and it has already surpassed its pre-pandemic revenue peak from Q1 2020 by over 100%.- Hopper has over 60 million downloads, consistently ranks as one of the most downloaded travel apps, and now has a larger air travel market share in North America than it did before the pandemic (source: MIDT). - The company is on track to surpass $1.5 billion in travel sales this year, with 40% coming from the hotel and car rental categories. - Hopper’s fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent 50% of its revenue. - Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel fintech.The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.All this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!

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