D-490 - Rider Support Associate

D-490 - Rider Support Associate

20 jul

20 jul




About Gorillas:

We are Gorillas and on a mission to redefine convenience retail. With our ten minute grocery deliveries, we are disrupting the supermarket space, one of the biggest markets still in the hands of traditional players. We are a rapidly growing startup and are currently building an outstanding team with skilled members across all domains and backgrounds. We focus on building a diverse and inclusive company culture and aim to become a global leader in on-demand retail. Come join us on this journey.


As one of the first members of the Spanish Rider Support team, you will play a key role in ensuring that Riders have a positive experience before, during, and after their deliveries.

Youll provide high-touch support and identify opportunities to increase Rider satisfaction and retention.

Your responsibilities:

- Customer Obsession: Ensure that Riders inquiries are answered promptly and empathetically via chat, email, and/or telephone

- Collaboration: Liaise with internal stakeholders such as HR, Legal, Product, and Warehouse teams to drive resolution of complex issues

- Continuous Improvement: Leverage Rider feedback to improve our products and internal processes


Required Qualifications:

- Minimum 1-3 years of customer service experience in a fast-paced environment

- Strong English proficiency in both written and verbal communications

- Willingness to work a flexible schedules.

- An ability to work and engage with a large number of stakeholders in a rapidly changing environment

- Demonstrated ability to solve complex problems

- Knowledge of G Suite Apps (Docs, Sheets, Slides)

Preferred Qualifications:

- Experience with Zendesk, Freshdesk, or other customer service software is a plus

- Experience building scaled processes to support a high growth business


What we offer:

- Steep learning curve from day one

- Great opportunity to build something you are proud of: we are growing fast, which means that the opportunities at Gorillas are virtually limitless.

- An awesome team spirit and an exciting workplace with a dynamic and international environment.

- A transparent company culture with flat hierarchies and a high career growth trajectory at Gorillas

- Healthcare, dental, vision insurance coverage & other supplemental benefits.

- This is a salaried position.


Gorillas is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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