Customer Service Supervisor UK/Scandinavia | (ZF-627)

Customer Service Supervisor UK/Scandinavia | (ZF-627)

08 jul

08 jul



Donaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference. ​

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Key responsibilities will be:

- To assist and work closely with the Regional manager to monitor and support the transition and change management processes on people/process/technology activities

- To participate in the recruitment, hiring and on-boarding of the new employees

- To manage the day-to-day operations of the customer service team (10 - 15 people), providing supervision and technical assistance to achieve departmental and organisational goals

- KPI's for departmental performance - measure and improve

- To plan, organize, and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business

- To coordinate staff vacations and backups, to ensure the appropriate coverage of incoming order activities

- To perform annual reviews, appraisals and performance management reviews for the customer service staff

- To ensure a safe working environment, the highest level of productivity according to all the controls and compliancy regulation of the company

Your profile:

- Bachelor's degree - with administrative and/or commercial orientation preferably

- At least 5 years' experience in team management (coaching), people development and leadership

- Excellent knowledge of MS Office (Excel and PowerPoint), Oracle R12, BI and Outlook

- Complex problem-solving skills and decision-making methodology

- Strong customer service and business acumen

- Native or near native English is a must and any Scandinavian language is an asset

Come make a World of Difference!

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