(NGE177) | Business Development Customer Journey Expert

(NGE177) | Business Development Customer Journey Expert

08 jul

08 jul



This is Us.

A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves , providing them with the tools they need to get where they want to go.

In today’s world, we know this happens because we are a fully online bank . We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us.

The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies.

It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over.

And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries , composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

Your role and work environment:

You will be part of the Easy Finance Team based in Madrid , the team responsible for the whole unsecured lending business in ING Spain. Particularly, you will have a Customer Journey Expert (CJE) role in the Point of Sale (POS) team within the Easy Finance Tribe.

You will have the opportunity to participate in the launch and development of the POS lending business . You will work in an international and multidisciplinary team of highly qualified professionals in an agile environment , bridging IT and business

Your key responsibilities:

You will support the POS commercial strategy

You will be responsible for acquiring, onboarding and integrating relevant ecommerce (merchants)

You will be responsible for negotiating with ecommerce (merchants)

You will be managing the relationship with the retailers we partnered with, including business monitoring and continuous performance improvement

You will be responsible for supporting the management of the POS finance P&L;, including pricing and campaigns with retailers, operational costs and risks costs.

You will be representing the voice of the customer, have a strong vision on how to attract consumers and focus continuously on improving the commercial offers.

You will work with Risk, Compliance, and Legal stakeholders, to make sure our offers comply with regulation and policies

What are we looking for?

Master or bachelor’s degree with a minimum of 5 years of experience.

Proven experience in POS finance of at least 2 years.

Proven experience in negotiation and partnership management.

Proven experience in Digital business

POS finance market knowledge, including market dynamics, players and value propositions

Experience in POS business KPI monitoring and profitability improvement

A leader of our Orange Code culture displaying the following behaviors:

Strong commercial and analytical skills.

Negotiation skills

Problem solving mindset, with ability to challenge the status quo and identify improvement initiatives

Proven program management, planning & organizational skills

Passionate about innovation and new market trends

Clear communications skills (written and verbal)

Ability to work on an international level

Excellent oral and written English skills

Team player

Driven and customer focused, loving to collaborate with different people

Able to work in an autonomous way and to take initiative

Making things happen thanks to your ‘can do’ attitude

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fill you in every way, and that is why we take care of even the smallest detail.

Check out what is waiting for you!

Flexible schedule and 100% flexible e-working.

Work or e-work? We have a totally flexible model: choose the one that best suits you.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you in your arrangements) and much more!

Life insurance.

We hope you don't need to use it!

Health insurance.

For you and all your family (spouse/partner and children).

Flexible retribution.

In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to work comfortably.

Banking benefits.

Special loan or mortgage terms after 6 months working at the bank.

And benefit from our pension plan after 2 years with us.

More health, more sports.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Physiotherapy service on site.




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