Senior Account Partner, Professional Services | [ELO-093]

Senior Account Partner, Professional Services | [ELO-093]

01 jul
|
ClickSoftware
|
Madrid

01 jul

ClickSoftware

Madrid

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Group Job Details The CSG Senior Account Partner (AP) for Salesforce Professional Services is a proven, passionate, strategic sales leader. The AP is responsible for selling the full portfolio of Success Cloud offerings to designated accounts. The AP must be a strategic thinker with exceptional enterprise, commercial, and cross-functional skills, demonstrate high energy and have strong sales management experience. The AP is responsible for earning the right to be a trusted advisor to the customer,

with the primary goal of helping customers generate significant business value from their Salesforce investment. This individual will be expected to understand and manage our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients. The primary measurement of success for this role will be YOY growth in overall service bookings and revenue. Responsibilities Exceed CSG Success Cloud growth and bookings, ensure organizational health and customer satisfaction goals as a regional leader Utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes Engage customers, especially C-Level, using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform Develop and manage a territory plan and a personalized account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline, and progress opportunities to deliver Success Cloud YOY revenue growth Form a strong relationship with the License Sales organization and regional Alliances/Partner organizations that are instrumental to succeed Be a recognized role model for collaboration, leadership, and overall business results As a Senior Account Partner, you: Use professional concepts in developing resolutions to critical issues and broad design matters. Work on issues that impact department success or address future initiatives. Create formal networks with key decision-makers and serves as external spokesperson for the organization. Exercise wide latitude in determining objectives and approaches to critical assignments. Act as a team lead on a highly-visible initiative and mentor others. Preferred Qualifications & Skills: 8+ years of consultative sales experience with a proven record of consistently exceeding quota Of which, 2-3+ years experience selling and/or delivering professional services for a strategic consulting firm or large scale system integrator Demonstrated ability to develop and maintain C-level relationships where you are recognized as a trusted advisor Experience growing accounts with large and complex pursuits ($M+) Highly collaborative and excels in a complex, matrixed environment Team player with strong interpersonal skills Ability to thrive in a fast-paced, unpredictable environment Multilingual speaker: Must speak Spanish and English, Portuguese is a plus Leadership Qualities: PASSION: Passionate about Customer Success BEGINNERS MIND: Always learning, approaches each interaction with an open mind, great listener, and hands-on THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller URGENCY: Ability to move fast and drive business value and results OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart TRUST: Trust the company’s core values ADAPTABLE: Excels in high levels of uncertainty and change Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org. Salesforce welcomes all.

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