Customer Relationship & Loyalty Manager M-85

Customer Relationship & Loyalty Manager M-85

29 jun
|
zooplus Services ESP S.L.
|
Madrid

29 jun

zooplus Services ESP S.L.

Madrid

Number 1 in Europe!



zooplus AG is Europe’s leading online retailer of pet supplies. With over 6,8 million active customers in more than 30 European countries and 1,524 billion Euro revenue in 2019, zooplus is comfortably the market leader in the online segment. At zooplus, we believe e-commerce to be the sales model of today and for the future. E-commerce has become one of the fastest developing areas of business. Modern logistics centers, and the use of and personalization, mean that online sales can be handled with increasing efficiency.





Systematic development and shaping of customer relationships through target group-relevant marketing and communication measures with the aim of increasing customer loyalty in the long term.

Collaboration in the management and optimization of suitable customer loyalty programs by means of continuous performance measurement regarding customer lifetime value.





Your key tasks include





- Contribute to the management and further development of the centrally managed Customer Loyalty & Retention programs with the aim of sustainably strengthening customer loyalty across customer segments

- Continuous KPI monitoring and data-based customer analyses; derivation of measures to further optimize the programs

- Definition of new business requirements and close cooperation with the product owners during IT implementation

- Implementation and management of central campaigns to intensify customer engagement

- Definition of initiatives to integrate customer loyalty programs into cross-channel customer communications

- Close cooperation with local store managers, online marketing, and customer care in the international roll-out of new initiatives and campaigns

- Regular competitor benchmarking and market monitoring





Your Profile:



-

University degree in economics with in-depth knowledge in marketing, CRM and loyalty



- At least 3 years of relevant professional experience in a comparable position in the analytical and conceptual CRM & Customer Marketing environment

- Confident in data-driven analysis of customer requirements; ability to derive relevant measures from it

- Enthusiasm for online commerce and good understanding of processes and levers in e-commerce

- Good knowledge of CRM and customer engagement tools (eCommerce)

- First demonstrable project management experience with (partial) project responsibility

- Very high IT affinity or ideally experience in the implementation management of business requirements



What we are offering you



Become a part of our success story and seize the opportunity to take on a real challenge in a dynamically growing company where there is huge scope for development and short decision-making processes. We are offering you a versatile, international-facing role in our motivated team with colleagues from all over Europe. Our Spanish office is at a great location in Madrid, with great infrastructure links. Additionally, we offer many benefits such as:





✈ 28 labour days of vacation (plus December 24th and 31st)



- Flexibility first. Enter from 7 am to 10 am and organise yourself.





Remote working flexibility.



Offices in the city center of Madrid. Modern working spaces with table tennis, foosball, fresh fruit, beverages and company events.



Private medical healthcare insurance for all our employees.



Continuous development through internal and external training opportunities.



Participate in the technology community through our meetups and conferences.



✏ English, German and Spanish language courses.



Discount in our zooplus shop for all our employees.



Referral program. You will receive a bonus by helping us finding the best talent.



We encourage diversity, meet our motivated and friendly teammates from over 50 nationalities.





Did we make you curious?





Then send us your application in English via our online application form

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/18160522/customer-relationship-loyalty-manager-m-85-madrid/?utm_source=html

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