Collections specialist - (CTP968)

Collections specialist - (CTP968)

11 jun
|
Accenture
|
España

11 jun

Accenture

España

Descripción Del Puesto



Global Job purpose



 In the Order to Cash organization, we are looking for a Collections specialist who will be responsible to manage Collections activities to reduce the overdue amounts and maintaining trustful relationships with customers.



The Collections specialist will be responsible to analyze customers' accounts, proactively communicate to customers to discuss the status of the account and agree on actions related to outstanding amounts, unresolved disputes and other matters to support customer financial requests.



Major tasks and responsibilities





- Perform immediate outbound calls to Customer with items to be collected based on generated collection strategy/ worklist and agree actions in accordance with Bayer strategy.

- Receive and drive timely resolution of standard collection-related customer queries, complaints

- Escalate timely non-collectable items to next level for proper handling and monitor resolution.

- Resolution of credit limit management queries

- Customer account monitoring and reconciliation

- Coordinate with AR Management the execution of value adjustments and write-offs in adherence with Bayer policy



Work relations



- External Customers

- Internal stakeholders 

- Local O2C Operations 

- Shared Service Center Delivery Network O2C Operations. 

- Auditors

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/17932721/collections-specialist-ctp968-espana/?utm_source=html

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