IT Service Desk Engineer [QRM-053]

IT Service Desk Engineer [QRM-053]

11 jun

11 jun



Company Description

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transforms work and how people feel about it, so our customers and their people can thrive.

Job Description

IT Service Desk Engineer

We have a fantastic opportunity within Unit4 for a Service Desk Engineer to join at our office in Granada. The role is carried out in daytime. During the weekend the services are provided via on-call duty.

As a Service Desk Engineer you are the point of contact for customers and their operational questions, issues and regarding Unit4 products and services. Within the Service Desk, you are responsible for first- line solutions to problems in the ICT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, mail and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

- Supporting users by telephone, chat, portal or mail in a broad area of IT topics like workstation, applications, telephony and network;

- As the SPOC for Unit4 customers, analyzing the call or ticket and determines how and with whom it can best being solved;

- Registering, solving, communicating, coordinating and following up incidents and problems;

- Communication with end users and back end departments;

- Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.


Who are you

We’re looking for people with the right attitude. A desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.

- Bachelor degree in Computer Science with focus on Microsoft technologies;

- At least 1-2 year experience in a similar position;

- Excellence communication skills both oral, writing and listening in English;

- Highly service oriented to ensure a high customer satisfaction.

Additional Information

A chance to participate in the development of an international leading software firm. At Unit4, you have the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.

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