[FPP-932] | Technical Senior Security Engineer

[FPP-932] | Technical Senior Security Engineer

09 jun
|
Accenture
|
Madrid

09 jun

Accenture

Madrid

Descripción Del Puesto



Accenture is seeking a Technical Senior Security Engineer to be assigned to its office located in Madrid, preferently (Spain). Applicants must have bachelor’s degree in Computer Science, Telecommunications or Electrical Engineering or a related field and full professional proficiency in English and Spanish. Experience and/or knowledge in other fields of Information Security (Network Security, Infrastructure Security, SIEM / Infrastructure Security tools, SOC operations) is welcome.



Selected candidates will participate in Accenture's SOC providing service to the different clients of the company.



Accenture requires:



Candidates must have the ability to:





Work as part of a global technical services team that works 8x5 with oncall rotational shift basis



Configure the Accenture proprietary SIEM to gather security logs from customer environment and securely send it to SOC



Life cycle management of the SIEM (Break-fix, Patching, Live update etc)



Notify customers on log flow/log format issues by following standard operating procedures



Document best practices and writing KB articles



Need to identify and execute process improvements, waste elimination, etc



Triage internal and external customer requests received via the ticketing system (alarms and service cases), phone calls, and emails, ensuring that all items are promptly responded to and completed within SLA



Provide Tier 2 and 3 (severity 1, 2, 3, 4) level troubleshooting and resolution of issues



Ensure tickets are actively updated and records detailed information from clients



Implementation of standard, minor, and significant (life cycle, qualifications, etc.) changes



Actively contribute to the MSS knowledge base



Actively contribute to projects and initiatives



Ensuring clean handover between shifts (global and local)



Device Tuning Requests and Termination Requests



Escalate issues to AppOps team as required of SPOC



Serve as technical point of contact for the Security Engineers (Shift Lead)



Own and actively suggest changes to key standards, processes, procedures, and templates



Train and mentor engineers on processes, technical expertise, and professional skills



Flexibly available to handle emergency calls (Severity 1) in response to technical escalations



Provide day-to-day guidance to Security Engineers



Actively participate in interviews for potential candidates

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