(MMF-430) - Service Readiness, Project Manager

(MMF-430) - Service Readiness, Project Manager

03 jun
NGA Human Resources

03 jun

NGA Human Resources




Project Manager

Reporting To


Direct Reports



Overall objective of the Role

The Project Manager is responsible for delivery of small scale, low impact Service Readiness projects. In the main the project scope will be to implement HR/Payroll services to clients but the scope will vary depending on the business requirements.

Main Responsibilities

Delivery Key responsibilities:

Manages the end to end project life cycle for NGA projects ensuring that delivery is in accordance with budget, timeline and is of the required quality standards to meet client expectations.

Manages project deliverables,

scope and expectations actively communicates and engages with sponsors, Project Boards, upper management and executives

Interfaces independently with all functional and business areas/ groups affected by the project, including senior and/or executive management

Works closely with Resource Managers to ensure adequate allocation of resources to projects is being managed

Develops and tracks to detailed project plans, including schedules, cost estimates, resource plans, communication plans, risk mitigation plans and issue resolution plans

Makes project decisions and recommendations to management about schedules, prioritization, and resource allocation with input from others as needed

Communicates and reports status to executives and all other stakeholders e.g., Status Reports, Executive Briefings

Employs project management best practice methodologies working within a framework that includes process definition, templates, tools and NGAs standards

Managing the project budget working closely with the finance team to manage and report on the project financials including the estimates created during the funding process, the on-going allocation of financial resources and the regular reporting of the state of the project financials

Ensuring C-sat meets the agreed target, taking ownership with the AD, to drive improved customer satisfaction at both a project and exec level

Monitors the project deliverables are within NGAs standard delivery model and deviations are identified and reported

Driving CRs through changes to agreed standard/contract, mitigating any commercial risk

Working with third party providers to deliver contractual commitments

Main Accountabilities

To ensure that compliance to NGA standards is adhered to across the projects being delivered

To ensure that issues are escalated through the appropriate channels for support in resolution and to raise senior management awareness

To share best practice and key learnings to support continuous improvement

To deliver project reporting and maintain systems of information in accordance with NGA standards

Key Criteria to monitor performance

Compliance to SR Standards including;

Completion of mandatory training,

Time recording and approval,

Adoption of NGA standard methodology

Quality review and lessons learned process

Customer Satisfaction (CSAT) outcomes

Project Delivery Outcomes (Budget, Timeline, Quality Standards)

NGA Core Competencies

Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlook.

Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.

Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities.

Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach Importante empresa client requirements and NGA priorities.

Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way.

Service Readiness Competencies

Commerciality - Be commercially aware and adhere to NGA Way

Technical - Understand the technical solutions required to deliver

Project Management - Apply effective methodology


Professional /

Job Experience


At least 8 years experience in project management

Willingness to travel

Managing budgets of in excess of R1m

Vendor management experience

Fluent in English (written, oral)

Experience within the HR-domain


HR Consulting, payroll and outsourcing industry experience

Academic Degree

Education and Training


Master degree


HR/Payroll Qualification

Knowledge of NGA systems, processes and procedures

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