Programme Manager | LLS443

Programme Manager | LLS443

03 jun
|
NGA Human Resources
|
Madrid

03 jun

NGA Human Resources

Madrid

Overall objective of the Role



The Programme Manager is responsible for delivery of large scale, high impact, global Service Readiness programmes. In the main the delivery scope will be to implement HR/Payroll services to clients but the scope will vary depending on the business requirements.



Main Responsibilities





Delivery Key responsibilities:

Manages the end to end project life cycle for Alight-NGA global programmes ensuring that delivery is in accordance with budget, timeline and is of the required quality standards to meet client expectations.



Manages programme deliverables, scope and expectations actively communicates and engages with sponsors, Project Boards, upper management and executives





Interfaces independently with all functional and business areas/ groups affected by the project, including Senior and/or Executive Management



Works closely with Resource Managers to ensure adequate allocation of resources to programmes is being managed



Develops and tracks to detailed plans, including schedules, cost estimates, resource plans, communication plans, risk mitigation plans and issue resolution plans



Makes programme decisions and recommendations to management about schedules, prioritization, and resource allocation with input from others as needed



Communicates and reports status to executives and all other stakeholders e.g., Status Reports,



Employs and promotes best practice methodologies working within a framework that includes process definition, templates, tools and Alight-NGAs standards



Manages a significant budget working closely with the Finance team to manage and report on the project financials including the estimates created during the funding process, the on-going allocation of financial resources and the regular reporting of the state of the project financials



Monitors the project deliverables are within Alight-NGAs standard delivery model and deviations are identified and reported and resolved effectively



Working with third party providers to deliver contractual commitments



Develop the team to achieve outcomes acting as a coach and a mentor to develop individuals.



Create strong morale in the delivery team and manage conflict resolution





Main Accountabilities





To ensure that compliance to Alight-NGA standards is adhered to across the projects being delivered and take action as required to ensure compliance is enforced



Take decisions as needed and ensure that issues are escalated through the appropriate channels for support in resolution and to raise senior management awareness



To share best practice and key learnings to support continuous improvement and foster a learning culture and environment



To deliver project reporting and maintain systems of information in accordance with Alight-NGA standards



Build relationships at both a transactional and strategic level to support the achievement of key outcomes and joint goals



Identify and solution business growth opportunities



Develop new approaches and solutions as part of a continuous improvement cycle.



To ensure that commercial protection exists during contract negotiation and as part of ongoing change management.



Key Criteria to monitor performance



Individual and Team Compliance to Implementation Services Standards including;



Completion of mandatory training,



Time recording and approval,



Adoption of Alight-NGA standard methodology



Quality review and lessons learned process



Customer Satisfaction (CSAT) outcomes



Programme Delivery Outcomes (Budget, Timeline, Quality Standards)





Alight-NGA Core Competencies



Building Effective Teams-Open up the World of Opportunity, develop networks and blend people into teams where needed. Ensure effective communication, foster open dialogue, encourage people to act responsibly & take accountability for their work, defines success in terms of One Team. Creates strong morale and spirit in the team.



Drive Innovation-Be a problem solver. Enable & drive innovation by working with teams to develop new approaches and solutions to problems that have not been previously done. Embrace & support change and suggest implementation strategies. Seek, develop and test unique opportunities for business improvement and/or growth.



Develop Others-Delegates responsibility allowing employees freedom to decide how they will accomplish their goals and resolve issues. Applies sound people management practices, to enable others to deliver, whilst actively provides feedback and coaching to maximise their full potential.



Grow Client Relationships -Establish and develop effective relationships with clients and gains the trust and respect in developing ideas, proposals, projects and solutions that are mutually & financially beneficial.



Be Results Oriented-Maintain and apply a broad understanding of the business vision and the Alight-NGA Way of working. Understand financial management principles to ensure decisions are based on this. Establish & embed quality processes, that are repeatable and scalable, to create discipline, accountability & focus whilst driving others to deliver results.





Service Readiness Competencies



Commerciality -Drive commercial acumen and ensure adoption of the Alight-NGA Way



Technical -Identify and source support needed for teams to be skilled technically



Project Accumen- Implement and ensure compliance with methodology





IV. REQUIRED EXPERIENCE



Professional /



Job Experience



Essential



At least 10 years experience in project management



Willingness to travel



Managing budgets of in excess of R4m



Vendor management experience



Fluent in English (written, oral)



Experience within the HR-domain



HR Consulting, payroll and outsourcing industry experience





Academic Degree



Education and Training





Desirable



HR/Payroll Qualification

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