*Senior Business Analyst Specialist **– Madrid, Spain*Are you interested in providing guidance to the Western Union stores and the agent network? Do you enjoy being the go-to person? Join Western Union as a Senior Business Analyst Specialist.*Motivated by our values: purpose driven, globally minded, and trustworthy & respectful*We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves,
better things happen.*Better is enabled by trust and respect*We’ll be looking to you to provide seamless support to the locations of Western Union Retail Services (branches and the subagent networks). Your mission will be to provide innovative solutions to help standardize our operation processes and improve the customer journey which will help fuel growth for the business. You will be coordinating between various teams internally and externally to provide training to these retail outlets and manage upgrades, maintenance, and solutions when required. You’ll suggest operational improvement initiatives to business leaders, ensuring these are both cost-effective and compliant. For this role, we require you to be degree-educated in addition to experience working in an operational support role, preferably within a retail environment. You are a great communicator with great attention to detail and have a proactive mindset towards improvement initiatives. You are able to work independently under remote supervision.*Join us, and let’s move money for better*Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, colour, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.#LI-YB1
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